Customer Service Representative, Lancaster

divh2Customer Service Representative/h2pJob Category: Customer Service/ppFull-Time/ppOn-site/ppRate: $15 USD per hour/ppLancaster, TX *****, USA/ph3Description/h3pAbout The Role/ppThe production service team ensures customer issues are addressed to the customers satisfaction in a timely manner in accordance with Cavco warranties and commitments.
Ensuring ongoing customer loyalty and brand support is a key driver of production service team success.
/ppCustomer service representatives take customer calls and work to resolve customer issues and concerns with Cavcos warranties and commitments.
He/she assists customers with understanding their product purchase.
Senior specialists have a mastery of skills and knowledge regarding service operations and customer support.
This role works independently executing specific and at times complex process steps under continuous quality review and coaching as needed.
/ppEssential Duties Responsibilities/pulliConfer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
/liliCheck to ensure that appropriate changes were made to resolve customers problems.
/liliKeep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
/liliResolve customers service or billing complaints.
/liliComplete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
/liliRefer unresolved customer grievances to designated departments for further investigation.
/liliDetermine charges for services requested, collect deposits or payments, or arrange for billing.
/liliContact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
/liliRefers complaints of product or service failure to appropriate departments for investigation.
/liliCoordinates customers service needs with other departments as required to ensure customer service.
/liliMay receive orders, resolve complaints about billing, and explain how to use product or service.
/li/ulpMinimum Qualifications/pulliHigh school diploma and 2 - 4 years of relevant, related experience/liliSome college preferred/li/ulpEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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