Administrative Assistant - Service, Michigan

Job Description

Job Description

Administrative Assistant - Service

Michigan, North Dakota Leading Edge Equipment is looking for an organized, customer-focused Administrator to join our team in Michigan, ND. This role is perfect for someone who enjoys working in an office environment, helping customers, and keeping things organized. As a Administrative Assistant for Service , you'll be the connection between customers, technicians, and the service manager—helping ensure work orders are accurate, schedules run smoothly, and customers stay informed throughout the repair process.No prior equipment experience is required—we’ll train the right person. Reports to:

Service Manager What You'll Do

Create and manage service work orders from start to finish

Communicate with customers about repair status, approvals, and scheduling

Prepare repair estimates and help coordinate approvals

Enter technician notes, labor hours, and parts into work orders

Assist technicians by coordinating needed parts and supplies

Help schedule equipment pick-up and delivery when needed

Maintain service records and customer equipment information

Support daily organization of the service department

Assist with invoicing and closing completed work orders

What Makes Someone Successful in This Role

Strong organization and attention to detail

Friendly and professional communication with customers

Ability to manage multiple tasks in a busy environment

Comfort working with computers and learning new software

A team-oriented attitude and willingness to help where needed

Preferred (But Not Required)

Administrative or office experience

Customer service experience

Experience in a service department (automotive, diesel, ag, or heavy equipment)

If you enjoy helping people and keeping things organized, we encourage you to apply—even if you don’t have industry experience. Work Environment This position works primarily within the service office at our equipment dealership. You’ll interact with customers, technicians, and office staff while helping keep the service department running smoothly.Why Join Leading Edge Equipment? We believe great employees deserve great benefits and a strong team culture. Benefits include: Affordable health insurance (single or family) with employer contribution

Health Savings Account with

$1,750 annual employer contribution

Dental and vision insurance

100% paid by employer

Life insurance and disability coverage

100% employer paid

Employee Assistance Program

Optional wellness program– earn up to

$900 per year

Optional accident, hospital indemnity, and critical illness plans

401(k) retirement plan with employer contributions

Paid holidays and paid time off

Employee referral program

Years-of-service recognition

Career development and advancement opportunities

We also enjoy

monthly team lunches, company events, and annual celebrations . Leading Edge Equipment is committed to creating a diverse and inclusive workplace. We prohibit discrimination or harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic, as outlined by federal, state, or local laws.