Customer Service Representative 9 (Lead Worker) / ITB / …, Dimondale

Job Title

This position will be filled as a two-year limited term appointment. Job Description

This position serves as the lead worker of the Criminal Justice Information Center (CJIC) Help Desk, providing first-line guidance, training, and support to help desk staff. The incumbent reviews employee work, answers job-related questions, and serves as the primary resource for new functions and procedures to ensure the unit meets operational goals and adapts to administrative changes. Under the direction of the supervisor, this position coordinates and schedules work assignments, monitors workflow, and provides administrative support by compiling reports, analyzing data, and attending meetings to offer insight on processes and operational needs. Additionally, the lead worker responds to inquiries from the public, governmental agencies, and non-governmental personnel via telephone, e-mail, and other communication channels, ensuring timely, accurate, and professional service while maintaining confidentiality and adherence to CJIC policies. This position must function in a bias-free manner.The Michigan State Police is committed to fostering a diverse, inclusive workplace that accepts, respects, and values the unique contributions of everyone. We are actively looking for individuals who share our commitment to equity and inclusion, and who reflect the communities we serve. Required Education and Experience

Education typically acquired through completion of high school. Customer Service Representative 9 Four years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Customer Service Representative 7 or one year equivalent to a Customer Service Representative E8.Additional Requirements and Information

This position requires passing a pre-employment screening, including passing a drug screen, criminal history background check, and a fingerprint check by the Michigan State Police. Please attach a cover letter/memo addressed to Ms. Emily Mannausa, resume, and official college transcripts (if applicable) to your application. Unofficial transcripts will not be accepted. Please note: Applicants will be screened out for failure to attach the required resume, cover letter/memo, and (if applicable) official transcripts to their application.Accommodations

If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator. State Employment Benefits

State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees' annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state's contributions fully vest after just 4 years. Eligible full-time employees receive between 15 and 35 personal days and 13 sick days per year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions. Eligible employees can take 12 weeks of paid leave immediately after a birth or adoption to allow needed time together at home with a new child. Eligible employees receive 13 or 14 paid holidays each year including New Year's Eve and Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day. Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums. Employees in the guard or reserves may also qualify for supplemental pay benefits if military pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual. In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income. Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan. Programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs. Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.