Multilingual CSR - Portuguese, Lansing

Customer Service Representative

Lansing, Michigan First National Bank of America is looking for friendly, motivated individuals to join our call center team as Customer Experience Representatives. If you enjoy helping people and communicating with others, we'd love to hear from youno prior experience required! We provide the training you need to succeed.In this role, you'll be part of a supportive team dedicated to delivering excellent service to our customers. Every day brings something new, and you'll have the chance to build valuable skills in a fast-paced, positive environment. What You'll Do: Answer incoming calls and messages, helping customers with their questionsResolve customer requests in a timely and professional manner Make outbound calls to follow up and provide exceptional service Create and maintain accurate customer records What We're Looking For: Strong communication skills (phone and written) A positive attitude and willingness to learn Ability to manage multiple tasks and stay organizedBasic computer skills (Microsoft Office, Outlook, internet) Strong attention to detail Fluency in English, Spanish, and/or Portuguese (preferred, not required) Compensation: Hourly pay + opportunity to earn monthly incentive bonuses based on performance Employee benefits: Medical

Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00 Dental

Premiums as low as $0.00 Vision

Low premium Plan Discounted childcare Pet Insurance Paid Time Off (PTO) 401k with employer match At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy. Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.First National Bank of America uses E-Verify to confirm employment eligibility as per E-Verify guidelines. First National Bank of America is an Equal Opportunity Employer.