Call Center - Customer Service Representative, East Lansing

Call Center - Customer Service Representative

Spherion Staffing is currently looking for 50 CSR's to handle inbound customer calls. The ideal candidate must be an energetic customer service representative with a desire to work in a fast-paced call center environment for a leading business in the Lansing, MI area. You must be available to start 03/23/15! The cut-off date to be considered for this position is 3/13/15.If you would like to apply, please stop by our office to interview between the hours of 9am - 1pm, no appointments necessary. We are located at: Spherion Staffing: 106 East Grand River Ave. Lansing, MI 48906 Phone: 517-999-9060 Also, we can schedule appointments to interview on off hours upon request.Job Description

Provide superlative service and support to customers via the phone, including: Assisting customers with various inquiries in a timely manner and with a high degree of professionalism Researching and resolving customer issues Inputting customer information into client systems Managing transactions and changes to accountsOffering solutions that optimize the customer experience and retain their business Spherion offers a competitive compensation and benefits package. Full-time, long term role $11/hour-$12.50/hour Bilingual a plus!! Spanish&Arabic languages Must be available Monday - Friday 7am - 7pm Qualifications

Exceptional customer service skills Strong communication and problem-solving skills Ability to thrive in a high-energy, fast-paced call center environment Proficient in Microsoft Outlook, Word and Excel Capable of resolving issues expeditiously and professionally Ability to multi-task and work well under pressureTeam player with a positive, can-do attitude Experience or specialized knowledge preferred (not required) High school diploma (or equivalent) required Must be available between the hours M-F 7am - 7pm - NO WEEKENDS Salary $11.00 an hour