Bilingual (Spanish/English) Customer Service Representative, Mason

Customer Service Representative - Spanish/English

Provide exceptional customer service through the timely and accurate entering and reviewing of orders as well as responding and resolving customer related questions. Day-to-Day Role: Process customer orders and respond to routine customer inquiries Effectively communicate with customers and internal departments on orders status and inquiries regarding order processing Utilize customer service software to accept incoming workload and prioritize responses received from both internal and external customers Consult and keep management apprised of non-standard order requests With guidance from Supervisor, understand and interpret customer inquiries to determine the best options for resolution Participate in department led training aimed at enhancing departmental knowledge and cross departmental collaboration Utilize customer notes to accurately respond to inquiries and process orders Core Skills and Qualifications: The ideal candidate must possess all of the following: High school diploma or equivalent Customer service experience in an office environment Excellent verbal and written skills necessary in order to communicate to internal and external customers Strong attention to detail and accuracy Ability to maintain composure when faced with stressful situations Ability to independently multi-task when performing standard and routine processes Ability to maintain composure and adapt in a dynamic, fast-paced, customer-focused work environment, characterized by rapid change, minimal lead times, and multiple competing priorities Ability to exhibited creativity and flexibility in solving customer problems Spanish speaking and writing skills Preferred Skills and Qualifications: Six (6) months of customer service experience in a call/contact center environment SAP experience