Customer Support, Lansing, MI

We are seeking a customer-focused and detail-oriented Patient Care Coordinator to support a busy healthcare office environment. This role is responsible for managing incoming calls, assisting patients with insurance and product-related inquiries, and coordinating administrative and front-desk activities. The ideal candidate is compassionate, organized, and able to thrive in a fast-paced, patient-facing setting.

• Answer incoming calls promptly and assist customers with:
  • Insurance coverage questions
  • Product eligibility
  • Cost estimates and billing inquiries
• Verify insurance information and obtain necessary authorizations and referrals
• Process patient orders in the system and maintain accurate order status updates
• Schedule patient appointments and manage walk-in visits
• Provide front-desk support, including greeting patients and handling check-in/check-out processes
• File and maintain medical records and customer orders
• Prepare documentation for imaging and clinical use
• Coordinate schedules for clinical staff as needed
• Deliver courteous, professional service to patients of all ages, including those with complex medical needs

• Fast-paced office with a mix of scheduled appointments and walk-in patients (approximately 30 patients per day)
• Small team setting with close collaboration among staff
• Balanced workload: approximately 50% phone-based responsibilities and 50% administrative/front-desk duties
• Patients may have a wide range of medical conditions; professionalism and empathy are essential

• Monday–Thursday: 8:30 AM – 5:00 PM
• Friday: 8:30 AM – 4:30 PM

Required:

• Strong customer service skills (phone and in-person)
• Excellent communication and interpersonal skills
• Basic computer proficiency and ability to learn new systems
• Ability to multitask in a fast-paced environment
• Professional, positive attitude and team-oriented mindset

Preferred (Nice to Have):

• Medical or insurance customer service experience
• Experience with insurance verification or healthcare administration
• Background in medical reception or front-desk roles
• Durable Medical Equipment (DME) industry experience
• Experience handling face-to-face customer interactions

This is a Contract to Hire position based out of Lansing, MI.

The pay range for this position is $18.25 - $21.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Lansing,MI.

This position is anticipated to close on Jun 12, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.