Customer Service Representative, Laredo

divh2Imperative Logistics Group Job/h2pImperative Logistics Group is a diversified supply chain management company, offering a unique portfolio of complementary, premium logistics services. We specialize in Global Forwarding, U.S./Mexico Cross-Border Solutions, Mission Critical Domestic, Expedite Services, and Fine Arts. We propel our customers and their businesses forward keeping them at the forefront of their industries and shaping the next economy./ppJob Description Summary/ppHandle all import traffic aspects of assigned accounts efficiently and in compliance with US Customs regulations. Communicate with shippers, exporters, importers, and/or carriers to coordinate and expedite shipments./ppThis job description reflects the current assignment of essential functions and is not meant to be all-inclusive. Duties and responsibilities may be assigned or reassigned to this job at any time and may be modified reasonably to accommodate an individual with a disability or other reasons./ppEssential Job Functions:/pulliDo Work Order, Arrival Notice, and/or Bill of Lading when necessary./liliControl the Receiving and Shipping of work orders to ensure that work is completed promptly. For example, if a work order is not returned within a reasonable timeframe, follow-up should be conducted./liliHandle distribution and keep the client informed of the status./liliResponsible for accurate inventory keeping./liliWork with warehouse staff to perform regular inventory audits through cycle counts and physical inventories./liliUpdate Clients information/profile sheets as needed/liliSchedule an appointment/liliMaintain open communication with customers via email and telephone/li/ulpEducation and Qualification Requirements:/pulliHigh school diploma or G.E.D. (preferred but not required)/lilione to three months related experience and/or training; or equivalent combination of education and experience./li/ulpLicense and Certifications:/ppCertifications are not mandatory for this position. However, candidates with relevant certifications (such as those in customer service, communication, or related fields) are encouraged to provide them, as they may be considered in evaluating qualifications./ppKnowledge, Skills, and Abilities:/pulliKnowledge of part numbers and part usage, and understanding of applications for use./liliAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals./liliAbility to communicate in English and Spanish clearly and effectively, both orally and in writing./liliAbility to take and follow directions from a supervisor./liliAbility to give directions to and gain compliance from assigned staff./liliAbility to perform other duties as assigned./liliAbility to maintain good planning and organizational skills./liliAbility to use computer hardware, various software programs, and technologies, including word processing and spreadsheet programs./liliThe ability to maintain good health and physical condition sufficiently permits the full performance of the positions duties./liliAbility to maintain a good and positive working relationship with all co-workers and other contacts./liliRequired to comply with all policies and procedures./liliAbility to follow all rules of telephone courtesy in all telephone communications/liliAbility to get to work on time and not abuse attendance./li/ulpPhysical Requirements:/ppWork is performed inside an office, working closely with others and alone, with light travel required. The work involves rotating shifts, extended workdays outside regular working hours, and on-call status. Work requires simple grasping, standing, sitting, climbing stairs and ladders, walking, carrying up to 15 pounds, and light lifting of up to 24 pounds. The ability to see, write, count, read, identify shades of colors, and hear is needed to perform essential functions./ppWhat We Offer:/pulliMedical, Dental, and Vision insurance/lili401k + matching contribution/liliHSA + matching contribution/liliPaid Time Off/liliLife Insurance/liliEmployer-paid short and long-term disability insurance/lili...and more!/li/ulpImperative Logistics Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training./p/div