Customer Service Representative, Largo

Customer Service Representative
TACO Seating Largo, FL
Position Summary
TACO Seating is seeking a full-time Customer Service Representative to deliver high-quality, efficient support to our customers.
This role is responsible for daily customer interactions, account management, and coordination with internal teams to ensure an exceptional customer experience.
This position reports directly to the Customer Service Manager.
Key Responsibilities
Handle customer phone calls and emails in a professional, knowledgeable, and timely manner
Manage a portfolio of strategic customer accounts, anticipating needs and ensuring requirements are met
Execute outbound calling campaigns to support sales and customer engagement initiatives
Meet and exceed individual sales and customer service goals
Serve as a key point of contact for internal customer service-related inquiries
Participate in regular account reviews, product discussions, forecasting, and performance analysis
Process purchase orders and return requests accurately and efficiently
Identify and support continuous improvement opportunities to enhance service and operational efficiency
Provide detailed reporting and statistical feedback on customer service performance
Maintain adherence to departmental procedures, policies, and strategic initiatives
Additional Responsibilities
Support team members and internal partners as needed
Participate in training and professional development opportunities
Perform other duties as assigned
Qualifications & Requirements
Strong customer service mindset with a proactive, solutions-oriented approach
B2B customer service experience in a non-transactional environment
Experience in Recreational Marine, Manufacturing, or Distribution industries is a plus
Excellent verbal and written communication skills
Highly organized, detail-oriented, and results-driven
Experience with CRM systems (Salesforce preferred)
Strong time management and multitasking abilities
Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Ability to work both independently and collaboratively in a fast-paced environment
Physical & Work Environment
Primarily sedentary role with frequent communication via phone, email, and in person
Occasional standing and walking; ability to lift up to 10 pounds
Requires visual acuity and communication ability for computer-based work
Why Join TACO Seating?
At TACO Seating, you'll be part of a collaborative team committed to quality, innovation, and customer satisfaction.
We value employees who are driven, adaptable, and eager to contribute to continuous improvement.
Additional Information
This job description is not intended to be all-inclusive.
Responsibilities may evolve based on business needs.
Employment is at-will and may be terminated by either party at any time, in accordance with applicable laws.
TACO Seating is an Equal Opportunity Employer (Gender/Minority/Veterans/Disabled).