Customer Service Openings Hiring Immediately, Las Cruces

Las Cruces, NM
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries.
We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services.
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Are you a
natural problem solver
with a passion for helping others?
Were looking for
Customer Service Agents
to join our growing team
immediately
!
In this role, youll handle inbound calls, troubleshoot basic technical issues, build strong customer relationships, and identify opportunities to upsell products and services all while representing some of the worlds most recognized brands.
This is more than just a job its a chance to
launch your career
with a company that values
growth, learning, and advancement
.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
Key Responsibilities:
Handle
inbound and outbound calls
in a professional and friendly manner.
Resolve customer issues efficiently, aiming for
first-call resolution
.
Research and coordinate with other departments to resolve complex inquiries.
Accurately document customer interactions and claims.
Use our
knowledge base and training
to answer questions and follow procedures.
Protect customer privacy and handle sensitive information with care.
Escalate issues when necessary to ensure customer satisfaction.
Stay up to date with training, meetings, and process updates.
Maintain
excellent attendance and punctuality
.
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply.
The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Qualifications
Must be
18 years or older
.
High school diploma or equivalent
.
Strong
communication and organizational
skills.
Ability to
type at least 20 WPM
.
Basic knowledge of
Microsoft Office
and
Windows OS
.
Reliable
attendance and punctuality
.
Strong
problem-solving, conflict resolution
, and multitasking skills.
A
customer-first mindset
: empathetic, patient, and responsive.
Team-oriented with a
drive to succeed
in a fast-paced environment.
Preferred (Not Required)
1+ year of experience
in customer service, tech support, sales, chat, or admin roles.
Experience in a
contact center
or
government-related work
.
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.
MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In ****, Marlowe Companies Inc. (MCI) was named by Inc.
Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time.
MCI's subsidiaries had previously made Inc.
Magazine's List of Fastest-Growing Companies 15 times, respectively.
MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less.
MCI is the holding company for a diverse lineup of tech-enabled business services operating companies.
MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.
MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries.
We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services.
Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Are you a
natural problem solver
with a passion for helping others?
Were looking for
Customer Service Agents
to join our growing team
immediately
!
In this role, youll handle inbound calls, troubleshoot basic technical issues, build strong customer relationships, and identify opportunities to upsell products and services all while representing some of the worlds most recognized brands.
This is more than just a job its a chance to
launch your career
with a company that values
growth, learning, and advancement
.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
Key Responsibilities:
Handle
inbound and outbound calls
in a professional and friendly manner.
Resolve customer issues efficiently, aiming for
first-call resolution
.
Research and coordinate with other departments to resolve complex inquiries.
Accurately document customer interactions and claims.
Use our
knowledge base and training
to answer questions and follow procedures.
Protect customer privacy and handle sensitive information with care.
Escalate issues when necessary to ensure customer satisfaction.
Stay up to date with training, meetings, and process updates.
Maintain
excellent attendance and punctuality
.
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply.
The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Qualifications
Must be
18 years or older
.
High school diploma or equivalent
.
Strong
communication and organizational
skills.
Ability to
type at least 20 WPM
.
Basic knowledge of
Microsoft Office
and
Windows OS
.
Reliable
attendance and punctuality
.
Strong
problem-solving, conflict resolution
, and multitasking skills.
A
customer-first mindset
: empathetic, patient, and responsive.
Team-oriented with a
drive to succeed
in a fast-paced environment.
Preferred (Not Required)
1+ year of experience
in customer service, tech support, sales, chat, or admin roles.
Experience in a
contact center
or
government-related work
.
All MCI Locations
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening.
Job offers are contingent on drug screening results.
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward.
Our compensation and benefits packages are designed to be competitive and to grow with you over time.
Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go …