Customer Service Coordinator - Generator Dept., Layton

Customer Service Coordinator
Mountain Home Services is seeking a highly organized and customer-focused Customer Service Coordinator for our generator team to oversee all outbound and inbound communications, efficiently schedule and route our generator technicians, and serve as the primary point of contact for our valued customersespecially those enrolled in our maintenance plans.
What's In It For Me?
Market value compensation ($18-$22/hr)
Robust PTO plan
Health, vision and dental plans for you and your family to choose from
401K retirement plan with company match up to 30%
Life insurance, short-term and long-term disability
Special program options: FSA, EPA, legal services, and identity theft
Continuous training for your professional development
Working in a dynamic, collaborative, and fun environment
Coached and supported career growth
Do I Have What It Takes?
High school diploma or GED preferred
1+ year customer service experience
Basic computer proficiency, particularly with Microsoft applications
Experience with Service Titan is a plus
Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time
Must be able to work evenings and weekends when needed
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer.
We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.
What Will I Do?
Successfully handle high volume inbound customer service calls
Making/handling high volume of outbound calls
Respond to e-mail inquiries
Receive and record completed work orders from field technicians
Expedite unresolved customer grievances to designated departments for further investigation
Maintain accurate customer information and scheduled appointment details
Actively promote and sell new or additional services or products when applicable
Optimize daily technician routes for generator maintenance, diagnostics, and repair calls.
Ensure jobs are scheduled accurately, with clear descriptions and expectations for technicians.
Prioritize maintenance plan customers and emergency service calls.