Support Engineer II, Clinical Apps Admin, Lewisville

Overview:
Concentra is recognized as the nation’s leading occupational health care company.

With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.

 

The Support Engineer II, Clinical Apps Admin specializes in maintaining clinical applications, ensuring their performance and stability. This role involves troubleshooting issues, implementing upgrades, and providing technical support to healthcare professionals. Candidates should possess strong skills in software maintenance and a deep understanding of clinical systems to optimize workflows and enhance user experiences. Pivotal in ensuring the functionality of clinical applications, providing critical support to enhance operational efficiency.

Responsibilities:
Manage clinical application configurations

Provide technical support to users

Collaborates with technical teams

Monitor system performance metrics

Adhere to security and compliance protocol

Assist with incident resolution

Perform systems upgrades and maintenance

Conduct user training sessions

Document support processes and solutions

Identify areas for process improvement

Clinical Systems Administration

User Support in Health Applications

Data Analysis for Clinical Apps

Troubleshooting Clinical Systems

Regulatory Compliance Knowledge

Integration of Health Technologies

Technical Documentation Skills

Collaboration with Clinical Stakeholders

Training End Users

System Performance Monitoring

Qualifications:
Education Level: Bachelor’s Degree ; Major: Computer Science

Experience in lieu of required education is acceptable

Familiarity with electronic health records (EHR) systems and healthcare IT infrastructure is essential.

Experience implementing security measures

Exposure in clinical applications, including troubleshooting, configuration, and user training.

Diagnose and resolve issues related to clinical applications, including EHR systems, patient management software, and medical device integrations. Familiarity with SQL databases and application performance monitoring tools is essential.

Job Related Skills/Competencies

Communication: Effective verbal and written communication skills, actively listen to clients, and effectively convey technical information in a clear and concise manner. They should also be able to collaborate with cross-functional teams and provide exceptional customer service.

Problem Solving: Proven analytical skills, critical thinking, and the ability to troubleshoot complex issues effectively. They should be able to assess situations quickly, identify root causes, and develop practical solutions while collaborating with cross-functional teams.

Team Collaboration: Excellent interpersonal skills, actively participate in team meetings, effectively communicate with colleagues and stakeholders, and contribute to a positive team environment. They should be able to resolve conflicts amicably and support team objectives through collaboration.

Customer Service: Demonstrate strong communication skills, empathy, problem-solving abilities, and the capacity to handle customer inquiries effectively. They must be able to provide clear guidance and support to users of clinical applications, ensuring a positive experience.

Adaptability: Flexibility in adjusting to new processes, technologies, and environments. They must effectively manage shifting priorities and remain open to feedback while collaborating with diverse team

Time Management Skills: Ability to prioritize tasks effectively, manage multiple support requests simultaneously, and meet deadlines consistently. Strong organizational skills and the ability to adapt to changing priorities are essential.

Attention to Detail: Solid organizational skills, thoroughness in documentation, and the ability to spot errors or inconsistencies in clinical applications. They should be able to meticulously follow procedures and ensure accuracy in all tasks related to support and administration of clinical applications.

Conflict Resolution: Strong interpersonal skills, the ability to listen actively, and the capacity to mediate disputes effectively. They must be able to analyze conflicts, understand different perspectives, and facilitate constructive discussions to reach a resolution.

Additional Data:
Employee Benefits

401(k) Retirement Plan with Employer Match

Medical, Vision, Prescription, Telehealth, & Dental Plans

Life & Disability Insurance

Paid Time Off

Colleague Referral Bonus Program

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to , if required.

 

*This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management*

 

Concentra is an Equal Opportunity Employer, including disability/veterans