Call Center Representative Ii, Lewisville

divh2Service Center/h2pCSCS TX/ppContacts potential and current customers and solicits sales by telephone and other methods, and provides the highest standard of professionalism and courtesy to resolve customer questions and problems/ph3Essential Job Duties/h3ulliWill to execute one or more skills from Web Chat, Market Segmentation, Customer Cases/liliMarket Segmentation/liliCustomer Cases escalated customer calls/liliWeb Chat Creates online dialogue with current prospective customers/liliUsing ACD system to contact existing and potential Caliber customers on matters pertaining to insurance company assignments and estimates, Caliber-generated repair estimates, and customer pay leads.
Following up on second chance opportunities.
/liliFollowing established guidelines to generate assignments reports, make telephone calls to customers, provide information, answer customer questions, maintain Insurance service level agreements and update the companys business management computer system.
/liliContact Insurance Representatives to determine coverage and liability.
/liliConduct ACD outbound calls in support of the Caliber Follow-up SOP procedures in order to achieve Assignment conversion rate and department goals.
Must be able to listen, identify and qualify customer service and sales opportunities to service our customers needs in a prompt and professional manner.
/liliResolve first-tier and second-tier customer questions, concerns and complaints.
/liliMay also handle incoming customer calls and make arrangements for towing service and rental car delivery, provide vehicle repair status, or providing alternative contacts for resolving customer issues.
/liliOther duties as assigned/li/ulh3Skill/Requirements/h3ulliHigh School diploma or GED/liliMinimum 2-4 years of customer service or sales experience/liliCaliber Collision experience preferred/liliOral communication skills/liliCustomer/client orientation/liliProblem-solving skills/li/ulpCaliber uses E-Verify to confirm the identity and employment eligibility of all new hires.
/ppMust be eligible to work in the U.S. with no restrictions.
/p/div