Logistics Dispatcher, Brodhead

Stoughton Trailers
is a trusted, industry-leading trailer manufacturer with strong Wisconsin roots and a commitment to
safety, quality, and operational excellence
.
Our yard operations play a critical role in keeping production moving and ensuring trailers are positioned safely and efficiently throughout our facilities.
Position Details:
Schedule
: Monday - Friday from 5:30 AM-2:30 PM OR Monday - from 2:30 PM-11:30 PM
Shift:
1st Shift and 2nd Shift
?
Overtime
: Required as business needs
What You'll Do -
You will coordinate trailer pickups while maintaining safety, documentation accuracy, and positive customer interactions.
Trailer Pickup Coordination & Dispatch:
Coordinate pickup of finished trailers for customers and carriers
Perform
trailer security exit checklists
with carrier drivers and store documentation electronically with Bills of Lading (BOL)
Record, document, and perform data entry for trailer moves
Maintain accurate
inventory and location records
for finished goods and trailers
Customer Service & Communication:
Interact with customers via telephone, email, and in person in a
polite and professional manner
Represent a professional company image when managing pickups and resolving delivery-related issues
Answer internal and external phone calls and route inquiries appropriately
Escalate unresolved issues to the supervisor when necessary
Safety, Security & Compliance:
Work safely around moving vehicles and ensure the safety of others in traffic areas
Perform
Vehicle Daily Inspection checklists
on assigned vehicles
Maintain key and equipment control lists
Register visitors and direct them to appropriate entry points
Direct emergency vehicles and assist with communication during emergencies when required
Documentation, Reporting & Administration:
Complete and maintain
daily shift logs
, documenting:
Customer interactions
Inquiries, complaints, and actions taken
Pass down shift information to Security personnel at the end of shift
Submit Quality Issue notifications to the Quality Department
Perform administrative duties such as filing, records retention, scanning, copying, and paperwork distribution
Read and interpret documents, instructions, and company procedures
Professional Expectations:
Work efficiently in
outdoor environments
with exposure to cold, heat, rain, or snow
Multitask effectively in a fast-paced environment
Perform all tasks in a
safe, efficient, timely, accurate, and highly productive manner
Maintain regular attendance and work scheduled hours
Support mandatory overtime as required
Contribute positively to team and company goals
Follow all company policies and procedures
Perform other duties as assigned
What You Bring -
Education & Experience:
High school diploma, GED, or technical school education
Minimum of 2 years of related experience
in a manufacturing environment
Licenses & Certifications:
Valid driver's license with a good driving record
Knowledge, Skills & Abilities:
Strong customer service skills and professional communication style
Safe driving skills and ability to perform vehicle inspections
Fluency in English (spoken and written)
Ability to work independently with minimal supervision
Strong organizational and time-management skills
Ability to prioritize tasks and balance competing demands
Ability to operate two-way and emergency radio systems
Ability to read, understand, and follow instructions and procedures
Core Competencies:
Self-motivated
Driven
Positive attitude
Work Environment & Physical Expectations:
This position requires the ability to perform essential job functions
with or without reasonable accommodation
.
Work includes standing, walking, sitting, reaching, bending, and repetitive hand and arm movement.
The role may require lifting items up to
50 lbs occasionally
and working outdoors in varying weather conditions.
Vision requirements include close, distance, peripheral vision, depth perception, and focus adjustment (minimum
***** distance vision
, with or without correction).
Hearing and verbal communication abilities are required to safely perform job functions.
Why This Role Matters -
The
Logistics Dispatcher
plays a vital role in ensuring finished trailers are
securely, accurately, and efficiently released to customers
.
By coordinating pickups, maintaining clear documentation, supporting safety, and delivering professional customer interactions, this role directly impacts customer satisfaction, inventory accuracy, and overall supply-chain effectiveness.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.