Member Service Representative, Hyattsville, MD

Are you a customer service or call center expert ready for an exciting remote career opportunity? We are looking for friendly problem solvers who know that being the voice of a company is more than just answering a few questions on the phone. Save time and money by ditching the daily commute and working from your own home office!

We conduct an extensive 12-week paid training program to fully prepare you for success. Training is virtual, but the expectations remain high. You will be provided with key hardware like monitors and keyboards. Because this equipment must be picked up in person from our site before your first day, all candidates are required to live within a 2-hour driving radius of the local facility. You must have a dedicated, distraction-free home workspace and a reliable, hardwired internet connection. This is a temp-to-hire position where strong attendance and exceptional performance pave the direct path to permanent conversion.

salary: $19.57 - $20.6 per hour
shift: First
work hours: 7 AM - 9:30 PM
education: High School

Responsibilities

Position Overview & Responsibilities

Join a dynamic team where 100% of your time is spent interacting with people in a fast-paced environment. You will answer incoming contacts, clarify guidelines, troubleshoot complex billing or eligibility inquiries, and document conversations accurately according to standard procedures.

Daily Responsibilities:

• Respond professionally to inquiries from internal and external customers.

• Research and evaluate system data to implement appropriate courses of action.

• Document customer interactions comprehensively in tracking systems.

• Meet specific metric goals, including average handle time and schedule adherence.

• Navigate multiple computer programs simultaneously with speed and accuracy.

Requirements & Qualifications

• Location: Must live within a 2-hour drive of the physical site to facilitate mandatory, in-person equipment pickup before day one.

• Experience: Minimum 2 years of dedicated customer service experience required. Recent call center experience of more than 6 months is highly preferred.

• Education: High School Diploma or GED required.

• Schedule: Must be available to work flexible schedules within operating hours, including mandatory weekend shifts upon entering production.

• Technical Setup & Environment: Must possess a secure, hardwired high-speed internet connection (minimum 20 Mbps upload/download). Wireless networks, hot spots, or 5G solutions are not permitted. A quiet workspace free from distractions is mandatory.

The essential functions of this role include:

• working weekends

Skills

• Call Center Support
• Customer Service
• Client Service
• Patient Support
• Basic Computer Skills
• Typing Skills
• Empathy
• Active Listening
• EHR/Epic
• EMR

Qualifications

• Years of experience: 1 year
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact .

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.