Customer Success Manager, Lexington

About the Company
We're looking for a Customer Success Manager who thrives on building relationships, solving problems, and empowering others.
In this role, you'll act as the main point of contact for existing customers, ensuring they receive top-tier service and support.
You'll also work closely with our local franchisees, providing hands-on training and mentorship to help them succeed in their day-to-day operations.
This is a great opportunity for someone who loves to be out in the field, is proactive, and enjoys a mix of customer engagement, service, and operational support.
About the Role
Serve as the primary liaison for a portfolio of existing customers, maintaining ongoing communication and managing service satisfaction.
Responsibilities
Conduct new customer onboarding, ensuring a smooth and positive setup process
Deliver field-based and classroom training to both new and existing franchisees on operational procedures, service standards, and client management
Provide quotes and proposals for additional services, helping customers maximize the value of their partnership
Document all customer and franchisee interactions in internal system
Address service-related inquiries and resolve any client issues with professionalism and urgency
Occasionally assist with loading or preparing equipment for franchisees (light-duty, hands-on support)
Qualifications
Prior customer service, client-facing, or account management experience (2+ years preferred)
Required Skills
Strong communication and interpersonal skills
Ability to train, coach, and motivate others — both one-on-one and in group settings
Organized, dependable, and able to manage multiple tasks simultaneously
Comfortable with light physical tasks and occasional fieldwork
Proficiency in Microsoft Office; CRM experience a plus
Valid driver's license and ability to travel locally (fuel allowance provided)
Pay range and compensation package
$50,000 base salary
Fuel and cell phone allowance
Annual commission opportunities ($3,000–$5,000)
Performance-based raise program
Full benefits package: medical, dental, vision
401(k) with company match
Paid training and ongoing professional development
Company-sponsored annual tropical trip for top performers
Supportive, inclusive team culture