Call Center - Contact Center Associate I, Lincoln

divh2Job Title/h2pRecruitment Specialist/ph3Responsibilities/h3pSummary:/ppThis position ensures that blood collections goals are met by calling the appropriate donors to Nebraska Community Blood Bank donor centers and mobile blood drive operations./ppJob Responsibilities:/ppSchedule: Monday - Friday 9am - 5:30pm with occasional Saturdays./pulliRecruiting for Whole Blood Donations:/liulliCalls appropriate donors based on inventory needs/liliUnderstands minimum requirements for donor recruitment and donor deferral guidelines/liliUses assertive communication to secure appointments/liliParticipates in programs to increase donor base. Includes cold calling to bring in new donors, lapsed donor and frequency campaigns/liliMeets individual and team goals to complete a minimum number of appointments and dials per hour/li/ulliRecruiting for Automated Procedures:/liulliDetermines what is appropriate donation process with each call/liliMeets individual and team goals to complete a minimum number of appointments and dials per hour/li/ulliReminder Calls/liliData Entry:/liulliScheduling/ Canceling and rescheduling donor appointments/liliMaintains accurate donor files and fills out appropriate forms/li/ul/ulpHybrid: Mostly remote work, however the initial 1-2 weeks of training is in office at our Lincoln, NE location. Employees must be within traveling distance of Nebraska Community Blood Bank Lincoln office to go to the office for required department meetings and trainings./ppThe hourly rate for this position is $17.33/hr./ppIBR also offers comprehensive benefits (including medical, vision, dental, paid time off, and sick days) to full and part-time employees, as well as the opportunity to participate in a 403(b)-retirement plan with a generous employer contribution./ph3Qualifications/h3pEducation: High School Diploma or Equivalent/ppOther:/pulliMinimum 1 year experience in telemarketing and/or customer service/liliCustomer service training experience preferred/liliAbility to organize and prioritize/liliBasic computer, typing skills, and math skills/liliExcellent interpersonal communication skills/liliAccurate oral and written communication skills/liliPersuasive sales skills/liliAbility to read and interpret SOPs/liliAbility to work independently and meet deadlines/liliWillingness to follow direction/liliProblem solving abilities/li/ulh3Overview/h3pFounded in 1968, Nebraska Community Blood Bank (NCBB) has served Nebraska and western Iowa for more than 50 years, delivering more than 60,000 lifesaving blood products annually to 25+ hospitals, EMS and healthcare partners. NCBB is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCes Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. NCBB serves as a vital community lifeline dedicated to helping patients and advancing global public health./p/div