Customer Service Representative - Revenue Group | Remote …, Cleveland

Customer Service Representative – Revenue Group | Remote (Cleveland, OH)
Job Summary
Revenue Group, a leading business process outsourcing company established in ****, is seeking a Customer Service Representative (CSR) to join its remote team.
This full-time role offers $17/hour , paid training, and comprehensive benefits including health insurance, 401(k) matching, paid holidays, and career growth opportunities.
The successful candidate will assist patients with billing inquiries, resolve complaints, and set up payment plans while delivering compassionate, professional support.
Key Job Details
Job Title: Customer Service Representative
Employer: Revenue Group
Location: Remote (Cleveland, OH-based)
Pay: $17/hour
Job Type: Full-Time
Schedule: Monday–Friday, 9:30am–6:00pm EST
Start Date: April 3, ****
Key Responsibilities
Assist patients in resolving billing issues and setting up payment plans
Handle inbound calls regarding healthcare bills
Document customer complaints, issues, and interactions in system(s)
Meet performance metrics set by management
Perform other duties as assigned by supervisor
Candidate Requirements
Essential:
High school diploma or GED
Customer service or call center experience preferred
Strong communication and de-escalation skills
Ability to navigate multiple systems simultaneously
Reliable attendance
Must pass a 7-year background check
High-speed internet connection (DSL/Cable, 100+ Mbps)
Benefits
Competitive hourly pay ($17/hour)
100% paid training
401(k) with company matching
Paid time off (up to 10 days in first year)
8 paid holidays (including your birthday)
Referral program
Employee Assistance Program (EAP)
Dental and vision insurance
Health insurance (including long & short-term disability)
Company-paid life insurance
Career growth opportunities (many team leads started as CSRs)
About Revenue Group
Revenue Group is a full-service agency specializing in business process outsourcing.
Recognized as a Top Workplace , the company is committed to surpassing client expectations while fostering valuable relationships and supporting communities.
Revenue Group helps patients navigate healthcare billing concerns with respect, professionalism, and empathy.
Application Process
How to Apply:
Submit your application via Revenue Group's recruitment channels.
Highlight your customer service and call center experience.
Shortlisted candidates will be contacted for interview.
Training begins April 3, **** .
CLICK HERE TO APPLY
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