IT Field Technician, Cleveland

What you will do• Troubleshoot and resolve Windows desktop, application, and basic infrastructure issues • Perform hardware installations including computers and basic infrastructure components • Provide clear updates to customers on issues, progress, and next steps • Document work performed in the ticketing system accurately and thoroughly • Partner with engineers, service desk, and leadership when escalation is needed • Participate in a weekly on call rotation • Travel locally to customer sites throughout Cleveland and surrounding areas What success looks like • Customers feel heard, respected, and supported • You approach unfamiliar problems methodically and logically • Fixes stick because issues are understood and resolved the right way • You take initiative to troubleshoot before escalating, and escalate appropriately when needed • You represent our client with professionalism, calm confidence, and approachability • You collaborate well and contribute positively to the team Required experience and technical foundation • 2 plus years of Windows desktop troubleshooting experience • Basic Windows Server concepts including Active Directory • Basic networking knowledge including firewalls, switches, and access points • Microsoft 365 support including Outlook, Teams, OneDrive, and SharePoint basics • Basic VoIP troubleshooting Nice to have • CompTIA A plus, Network plus, or Security plus • Experience troubleshooting macOS • Basic understanding of Azure environments Professional strengths that matter • Logical, structured problem solving • Strong listening skills and empathy for end users • Clear written and verbal communication • Desire to learn, improve, and grow over time Work environment • Primarily onsite at customer locations withoffice based remote support when not onsite • Regular local travel within Cleveland and nearby areas • Occasional after hours work, but not the norm Contact Information: Luke Slabe 440-627-6902