Front Desk Manager - Limelight Boulder, Longmont

Job Description

Position Summary 

The Front Desk Manager oversees daily front desk operations, ensuring exceptional guest service, smooth check-ins, and efficient resolution of guest inquiries and issues. The Front Office Manager leads and trains front desk staff, manage reservations, and coordinate with other hotel departments to provide a seamless guest experience. This position reports to the Rooms Division Manager.

The salary range for this position is $59,000 - $69,000. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.

Job Posting Deadline

Applications for this position will be accepted until June 22, 2025. 

Essential Job Functions/Key Job Responsibilities

•    Hire, train, and monitor staff

•    Keep track of occupancy and generate reports for management

•    Coach staff on all job duties

•    Work in our system “Alice” to impute maintenance requests

•    Welcome guests upon their arrival and assign rooms

•    Provide information about the hotel, available rooms, rates, and amenities

•    Respond to guests’ complaints in a timely and professional manner

•    Select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms

•    Coordinate with housekeeping to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs

•    Receive payment from and check out hotel guests

•    Work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check in and check out

•    Accept reservations, changes, and cancellations

•    Make change, post charges, reconcile daily work, and make deposits

•    Create a schedule for staff

•    Other duties as assigned