Veterinary Client Service Representative, Case, Boulder

Client Service Representative
Colorado Animal Specialty & Emergency (CASE) in Boulder, CO, is a leading provider of specialty and 24-hour emergency veterinary services in Boulder.
Our state-of-the-art, 35,000 sq ft hospital is staffed by experienced medical professionals, including board-certified specialists who are dedicated to delivering the highest level of compassionate veterinary care.
Our mission is to preserve and enhance the human-animal bond by offering exceptional service through innovative medicine, community partnerships, and nurturing client relationships.
We are currently seeking a Client Service Representative to join our Client Services team!
General Overview: In this role you will be the face of CASE for clients as they are checking in for appointments, waiting in the lobby and discharging, and a crucial member of our hospital team.
Location: Boulder, CO
Schedule: Full Time
4 x 10-hour shifts or 5 x 8-hour shifts
Weekends required
Compensation: $19 - $21 based on experience and skills assessment
+ $$ weekend differentials
+ $$ overnight differentials (after 7pm)
Duties & Responsibilities:
Provide high quality customer service that meets or exceeds the expectations of our clients
Facilitate admission of patients
Support the doctors and support staff as needed
Assist with euthanasia paperwork and provide compassionate service to owners suffering from loss and grief
Collect deposits for appointments and procedures
Communicate patient progress/owner updates to clients in the lobby
Answer questions clients may have while in the lobby
Schedule future appointments/follow up as needed
Sign in visitors and vendors
Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion
Assist with basic onboarding and introductory training of new team members Daily cleaning of front desk/lobby area wipe down surfaces, sweep lobby, etc.
Maintain coffee and supplies for client use
Ability to work nights, weekends, holidays as needed to fit the needs of a 24/7 emergency veterinary hospital
Uphold our Core Values in all aspects of the job: Collaboration, Integrity, Respect, and Compassion
Qualifications: Knowledge, Skills, and Abilities:
Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!
Ability to work independently and with little or no supervision
Ability to multi-task and produce quality work while making effective decisions
Perks & Benefits:
CE Allowance
Uniform Allowance
Paid Time Off
Employee Pet Discount
401k
Medical/Dental/Vision
Disability Insurance
Life Insurance
HSA/FSA
Access to VetBloom for RACE-approved continuing education and training
Why Join Us?
Innovative Environment: Be part of a team that embraces cutting-edge technology including CT and MRI studies.
Professional Growth: Access continuous learning opportunities and expand your skill set with ongoing training and development.
Collaborative Team: Work alongside passionate professionals dedicated to providing the highest level of care.
Impactful Work: Make a meaningful impact on the lives of our furry patients and their families every day.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.
The team can provide more information about compensation and benefits for your specific location during the process.
For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer.
Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
All employment is decided based on qualifications, competence, merit, and business need.