Manager, IT Operations, Eldorado Springs

Manager, IT Operations Location of Work Remote, US Employment Type Full Time Employee Job Description Our mission At Corza Medical, our mission is to champion surgical providers with remarkable service and exceptional products that save time, money, and effort. We are a passionate team guided by our core belief that you should never have to choose between performance, value, and a quality customer experience. We are here to support you every step of the way. Our brand promise We deliver a collaborative experience by working directly with the surgical community to ensure you get the exact surgical tools you need at the right time and the right price. Remarkable service: A seamless, personal process designed around you and your needs. Trusted performance: Our product family is the result of years of experience championing surgeons and listening to their expertise. Outstanding value: No matter the surgical specialty, we deliver quality products for all markets. Our people promise Excellence is our Specialty and what makes us successful is our people. We are committed to fostering a positive, empowering and growth-oriented environment where all team members are encouraged to share their opinions and ideas. That means you will work alongside an accomplished and highly collaborative team that inspires commitment to our goal in attaining excellence in everything they do. Job Purpose Summary The I T Operations Manager is responsible for ensuring the reliable, secure, and efficient operation of Corza's IT Operations team. This role will lead the day-to-day delivery of IT operations, including incidents, problems, and change management, employee onboarding/offboarding while driving continuous improvement in service quality, availability, and performance. The IT Operations Manager works closely with business users and IT teams to maintain operational resilience and uphold security and compliance standards across the organization. What you will do - Manage the IT Operations team, providing coaching, mentorship, feedback, and performance evaluations. - Ensure cross training of IT Operations team, assuring redundant support is always available. - Accountable for project planning of IT Operations initiatives - scope included, target timelines, and vendor communication. - Accountable for escalation from Operations team members and other IT functions. - Drives continuous improvements within the IT Operations ensuring best practice and procedures, develops processes to deliver consistent results. - Define, document, and continuously refine IT Operations processes (incident, problem, change, onboarding/offboarding) to improve efficiency, scalability, and user experience. - Identify opportunities to automate and streamline manual processes to improve scalability, reduce errors, and increase team capacity. - Ensure consistency in service delivery across regions, teams, and systems by standardizing tools, workflows, and documentation. - Oversee device asset management and procurement and access control procedures. - Accountable for the IT Operations asset inventory and renewal cycle. - Manages the implementation of new technologies within IT Operations and lead the coordination/communication with impacted parties. - Communicate systems status, outages, deficiencies and progress on resolution. - Research and review (or oversee the process) new technologies and analyzes their application to current operational needs. - Build a team and manage direct reports, including hiring, day-to-day management and development. What you will need - A bachelor's degree in computer science or related technical experience. - 7 years of IT experience and a minimum of 3 years of work experience in a leadership capacity required. Global experience a plus. - Experience with managing and building out offshore resources. - Experience with implementing and supporting Office 365, MS Azure and Cloud based systems. - Experience with VMWare Cluster, vCenter management, Nimble Storage, HP Server/Network hardware. - Hands-on experience in Microsoft Server, Exchange Online, Active Directory/Azure AD, MS SQL, Palo Alto Firewall. - ITIL certification and experience preferred. - Proven leadership, coaching, and teambuilding skills. - Ability to explain technical concepts and theories to non-technical audiences. - Highly self-motivated who can deliver results. - Strong negotiation and prioritization skills. - Able to influence others and effect change of direction, while keeping participants fully engaged. - Excellent oral, written and interpersonal communication skills. What we value Customer First - We deliver extraordinary experiences. Accountability - We do what we say. Integrity - We do what is right. Inspired - We love what we do. One Global Team -We before me, always. Join us today and Excel@Corza ! _Corza Medical offers a competitive benefits package including medical, 401K, vacation and sick time, paternal leave and other benefits._ _A reasonable estimate of the current pay range for this role is $115,000-$130,000/annual. Further, pay is offered based on geographic location, internal equity, market data, applicant's job-related skills, commensurate experience, required licensures, certifications, and certain degrees._ _Corza Medical is an equal opportunity employer. Corza Medical evaluates qualified applicants without regard to race, color, marital status, religion, sex, sexual orientation, gender identity, age, national origin, physical or mental disability, veteran status or other protected characteristics._ _Notice To Third Party Agencies:_ _Corza does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of Corza Medical and Corza Medical will have the right to hire that candidate without reservation - no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service._ \LI-remote