Customer Service Representative, Longview

Customer Service Representative
Alco Air is hiring a customer service representative!
Full-time steady schedule team environment
Do you love helping people and getting them taken care of right away?
Alco Air is looking for a customer service representative (CSR) to be the voice of our company.
If you're organized, friendly, and thrive in a fast-paced environment, this is a great opportunity to be part of a team that keeps things moving and customers taken care of quickly.
You'll be the first point of contacthelping customers with their plumbing and HVAC needs, getting them scheduled fast, and making sure they feel confident they called the right place.
What You'll Do As A CSR:
Answer incoming calls and help customers get scheduled quickly
Assist customers with plumbing and HVAC service needs
Communicate clearly and professionally with customers and technicians
Handle a high call volume while staying organized and efficient
Enter and update customer information accurately
Help prioritize calls, including urgent and emergency requests
Deliver a great customer experience on every call
Requirements
What We're Looking For In Our Next CSR:
Previous CSR or call center experience in an HVAC or plumbing company required
Strong communication and customer service skills
Ability to multitask and stay organized in a fast-paced environment
Comfortable following call scripts and processes.
Knowledge of Service Titan a plus!
Positive attitude and team-first mindset
What We Offer Our CSR:
Competitive hourly pay - $***** an hour
Consistent schedule
Medical, dental, and vision benefits
PTO and paid holidays
Supportive team environment
Schedule: 4 days during the week, 11 am -8 pm, and Saturday, 8 am - 5 pm.
This is an in-person position!
If you enjoy helping people, staying busy, and making sure customers are taken care of quickly, we'd love to talk.