Customer Service Representative - Weekend (27683), Nacogdoches

Customer Service Representative - Weekend
Nacogdoches, TX *****
Position Summary:
As a PRN Customer Service Coordinator, you will serve as the first point of contact for patients and visitors, ensuring a welcoming and professional experience at our hospital.
This position is responsible for facilitating an efficient and timely admissions process during weekend shifts, advocating for patients, and coordinating with other departments to ensure seamless service delivery.
Essential Responsibilities:
Greet and assist patients, visitors, and staff with professionalism and courtesy.
Answer phones promptly, direct calls appropriately, and always identify yourself when answering.
Coordinate the admissions process to ensure timely and efficient patient flow.
Assist patients and families with navigating services, including arranging escorts.
Address and de-escalate difficult situations calmly and effectively.
Communicate and collaborate with internal departments to enhance the patient experience.
Support weekend departmental coverage, including during staff breaks or absences.
Maintain a clean and organized admissions area.
Demonstrate a consistent commitment to customer service excellence.
Perform additional duties as assigned to support the hospital's mission and operations.
Minimum Requirements:
High school diploma or equivalent
Must be able to read, write, and communicate effectively in English
Previous experience in a healthcare or customer service role (preferred)
Skills & Competencies:
Excellent verbal and written communication
Strong time management and organizational skills
Problem-solving and critical thinking abilities
Team-oriented and adaptable
Basic computer proficiency
Ability to work under pressure and prioritize tasks efficiently
Ability to maintain professionalism in all interactions
Physical Requirements:
Must be able to sit, stand, walk, bend, and reach for extended periods
Ability to lift and carry up to 25 lbs occasionally
Manual dexterity and visual acuity required for documentation and equipment use
Work Environment:
Indoor, climate-controlled hospital setting
Potential exposure to biological and chemical hazards
Appropriate PPE provided for all tasks
Schedule:
PRN (as needed)
Must be available for weekend shifts only (Saturday and Sunday coverage)
May be called upon to fill in for holidays or additional shifts as needed