Customer Service Representative, Harrison

Marmon - - Responsibilities: Handle inbound customer calls, troubleshoot issues, and accurately process orders, returns, and replacements; Assist with reporting, data entry, administrative tasks, and proactive communication on open orders, backorders, and delivery timelines; Maintain detailed notes and documentation to support order accuracy and efficient order processing; Collaborate cross-functionally with the sales team, sales representative groups, and customers to support quoting, contract pricing, and bid activity; Conduct outbound calls to key accounts to promote new products and promotions while identifying upsell and cross-sell opportunities