Client Service Representative, Louisville

divh2Client Service Representative/h2pLooking for stability? An innovative company? Fun atmosphere? Come work for a family owned business focused on growth and people, NOT stock price! In addition to a standard benefits package of medical/dental/vision, ISCO offers a 3% MATCH ON RETIREMENT. Come feel part of ONE TEAM all while working with leading edge technology for a market leader! ISCO Industries is an end-to-end piping solutions provider that specializes in HDPE. Client Service Representatives act as support resources for ISCO projects and our customers by expertly facilitating the business cycle from opportunity through fulfillment while maintaining mutually beneficial relationships in accordance with ISCOs core values so that high levels of Customer Service, Sales, and Gross Profit are achieved./ppPrepare and submit quotations based on inquiry, design specifications, and/or technical recommendations outlining price, availability, terms and conditions, etc./ppDetermine Pricing strategy either alone or in conjunction with Team Leader, Outside Sales partner, and/or Management/ppDetermine sourcing strategies which align customer needs with internal objectives/ppDetermine logistical requirements and alternatives and assist as needed with execution/ppPrepare and/or provide technical documents in relation to customer application/ppFollow up with customers to ensure quote has been received and ask for feedback./ppNegotiate price and availability with customers and vendors as needed/ppProcess transactions within an assigned customer group or geography with the objective of increasing customer service, sales, and gross profit and within quality standards./ppUtilize ISCO business systems to process transactions to company standard/ppUtilize approved Customer Resource Management (CRM) tool in daily activities/ppAct as primary liaison between Customers, Outside Sales, various support departments at ISCO, and vendors/ppEnsure appropriate actions are taken to ensure excellent customer experience/ppManage timely communication by monitoring and utilizing phone, e-mail, text, or other company approved tools/ppProvide customer requested information including but not limited to, tracking information, invoice copies, proof of delivery, etc./ppMonitor commitments to customers to ensure changes and or problems are handled proactively/ppParticipate in Sales Meetings and continuous learning programs as required/ppAssist with general phone coverage as needed/ppEnsure compliance with ISCOs Quality objectives and standards/ppPerform other related duties as assigned/ppMinimum Qualifications for Consideration/ppEducation: Associate (Two year) college/technical school degree in sales, marketing, business or closely related field/ppExperience: A minimum of 2 years experience in the direct customer selling process and techniques including closing sales is preferred, but not required/ppSkills: Position requires knowledge of features, benefits and use/application of broad range of company products/ppEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor./p/div