Remote Customer Service Representative, Loveland

Key Responsibilities: Respond to customer emails, live chats, and calls within response time goals (typically 1-2 minutes for chat). Handle order issues, returns, refunds, product questions, and technical support. Use our CRM tools (like Zendesk or similar) to log interactions, update orders, and track resolutions. Escalate complex issues to supervisors or technical teams as needed. Meet daily/weekly metrics for response volume, satisfaction scores (CSAT >95%), and resolution rates. Provide upsell opportunities during interactions to boost sales. Requirements: Excellent written and verbal English communication skills. Comfortable with computers; basic proficiency in Microsoft Office/Google Workspace. Reliable high-speed internet (min 50 Mbps download), quiet workspace, and Windows/Mac computer with webcam. Ability to work flexible shifts, including evenings/weekends (schedules provided in advance). Strong problem-solving skills and empathy for customers. Must be 18+ and legally authorized to work in USA or Canada. What We Offer: 100% remote workno commute! Paid training (2 weeks) and ongoing support. Health benefits (full-time), paid time off, and 401k matching (USA). Career growth opportunities to team lead or specialist roles. Fun team culture with virtual events and recognition programs. How to Apply: Submit your resume and a brief note on why you're excited about remote customer service. We review applications daily and respond within 48 hours.