Customer Service Representative - Wag Bnb, Lubbock

Customer Service Representative - Wag BnB
Lubbock, TX
Overview
Salary Range $***** - $***** Hourly Level Entry Position Type Full-Time/Part-Time Job Shift Day Education Level High School Travel Percentage None Category Customer Service
Description
Our Customer Service Representatives are passionate animal lovers who provide our human and pet guests with "wow" service.
Our CSRs are our first points of contact with our guests and are focused on building great relationships.
We are an employee-owned and operated company that is expanding, which provides many growth opportunities within the company.
We currently have over 80 locations in twenty-six states coast-to-coast and have been in business for 30 years.
If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!
We offer:
Health, dental, vision, life insurance, STD/LTD, 401K with company matching
ESOP - Employee Stock Ownership Plan (100% company paid)
Paid vacation
Pet supply and service discounts and more!
Responsibilities:
Main lobby operations check-ins, check-outs, guest visits and tours, answering general questions
Answering and handling calls in a professional manner
Maintaining cleanliness
Scheduling
File maintenance
Data entry
Qualifications
Skills Required
Possess a love of animals
Displays a professional manner at all times
Ability to work evenings, weekends & holidays
Lift/carry 40 pounds or more
Able to stand/walk for eight hours a day
Able to work in a fast-paced environment
Able to work on a computer system
Able to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.
Essential Job Functions
Welcomes both human and pet guests
Can correctly identify animal body language/behavior
Follows safe handling procedures
Checking in and out of pet guests while providing excellent customer service
Escorts pets to and from their rooms
Takes reservations over the phone
Can work both individually and as a team player while performing duties
Contributes in maintaining the cleanliness of the facility
Communication with management and other team members
Required Education
High School Graduate or Equivalent
At least 1 year of professional animal experience
The compensation information below is provided in compliance with applicable state and local pay transparency practices.
The anticipated compensation range for this position is $*****$***** per hour.
Actual compensation may vary based on factors including experience, qualifications, schedule availability, shift differentials, and business needs.
This position is also eligible for additional benefits, where applicable.