Specialist III, Lubbock

Performs responsible, specialized duties within a unit of a department. Responsibilities include activities which require knowledge of departmental procedures. Employee performance is based upon a review of completed work and overall results obtained. May supervise clerical employees. PHONES: Professionally manage a multi-line phone system by efficiently answering incoming calls, providing accurate information, and directing customers to the appropriate office or personnel for assistance. Deliver excellent customer service by responding to inquiries promptly and ensuring calls are routed accurately and effectively. Maintain clear and professional communication while assisting customers and coordinating with departments to ensure efficient calling and issue resolution. Manage and respond to voicemail messages promptly daily, ensuring accurate communication and timely follow-up with customers and departments. Responsible for managing holiday voicemail systems, including activating and deactivating holiday voicemail greetings to ensure accurate communication during office closures and reopening periods. MAIL: Process and distribute incoming mail by opening, date-stamping, and routing correspondence to the appropriate individual or department in a timely and accurate manner. Manage mail distribution operations to ensure efficient handling and delivery of documents and correspondence throughout the organization. Receive and process delivered checks by opening, date-stamping, and ensuring prompt delivery to the appropriate department for processing. Prepare and send certified mail as needed, ensuring proper documentation, tracking, and delivery confirmation. CUSTOMER SERVICE: Provide front counter support by assisting walk-in customers with inquiries and delivering accurate, timely, and professional customer service as needed. Respond to customer and student inquiries efficiently, ensuring needs are addressed with professionalism, accuracy, and attention to detail. Manage and respond to emails submitted to the Registrar inbox via Salesforce, providing clear communication and assistance with requests, questions, and related services. SYSTEMS AND EQUIPMENT: Systems and Equipment: Accurately uses all registrar systems, including Banner, MS Teams, Dashboard, Salesforce, and all other university systems. Accurately use all registrar systems, including Banner, MS Teams, Dashboard, and all other university systems to complete assigned duties. TRANSCRIPT PROCESSING: Process faculty and institutional transcript requests using Banner and Dashboard systems, ensuring accurate, confidential, and timely handling of academic records. Manage daily transcript batch processing by printing, sorting, and preparing transcript orders for mailing or customer pickup. Notify students of transcripts held for pickup. Maintain accuracy and efficiency in transcript fulfillment while adhering to university policies and record management procedures. Testing to assure transcript printing is accurate before printing batches every Monday after updates have been made. High school plus 3 years experience. Additional education may substitute for experience on a year for year basis.