Dispatch/Operations Support, Kent

Dispatch/Operations Support
We are seeking to fill a role of Dispatch/Operations Support to join our team.
The ideal candidate will have experience in a household goods and commercial moving warehouse.
Responsibilities:
Manage daily dispatching: assign crews, route planning, and schedule adjustments for household and commercial moves
Monitor job progress and update stakeholders (customers, crews, operations manager) in real time
Respond quickly to emails, phone messages, and low-level crew requests; provide on-the-spot problem solving
Coordinate truck and crew resources to maximize efficiency and meet ETA commitments
Enter and maintain accurate dispatch, job, and inventory records in company systems
Track equipment, supplies, and fuel usage; notify manager of shortages or maintenance needs
Escalate operational issues and safety concerns to the Operations Manager when appropriate
Support billing/admin tasks: verify job details, capture required paperwork, and upload documents
Assist with last-minute scheduling changes, cancellations, and emergency customer requests
Ensure accurate warehouse paperwork is completed and turned into operations
Ensure orders arriving from returning crews are properly and timely handled by crews and/or warehouse
Communicate and cooperate with supervisors and coworkers
Operate and maintain preventative maintenance on vehicles and equipment
Display strong problem solving, organizational and analytical skills
Keep a clean and safe working environment
Required Skills & Qualifications
13 years customer service, dispatch, logistics, or operations support experience (moving industry experience a plus)
Strong verbal and written communication skills; professional phone/email etiquette
Proficient with computers and common software (Google Workspace/Microsoft Office); ability to learn dispatch/CRM systems quickly
Excellent organization, time management, and multi-tasking ability in a fast-paced environment
Operate a sit down 5,000 LB forklift
Problem-solver who stays calm under pressure and makes timely decisions
Reliable, punctual, and able to work flexible hours (occasional evenings/weekends/onsite as needed)
Valid driver's license and ability to travel to job sites as required
Work Environment & Compensation
Full-time, hourly position with potential for overtime
Reports to Operations Manager; hybrid of office and field coordination
Competitive pay, benefits, and opportunities for advancement
Education
High School GED or certifications with equivalent experience.
The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.
Position is safety sensitive and passing a drug screen is required to drive a forklift.
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Experience:
Warehouse experience: 1 year (Required)
Moving industry: 1 year (Preferred)
Language:
English (Required)
Ability to Commute:
Kent, WA ***** (Required)
Work Location: In person