Customer Service Representative, Ashburn

Customer Service Representative
Location: Ashburn, VA Employment Type: Contract (6-Month Initial Assignment with potential for extension) Pay Rate: *****/hr
Position Overview
We are seeking a detail-oriented and customer-focused Customer Service Representative to support daily customer account activities, order management, and sales support functions.
This role will work closely with internal teams and assigned territory representatives to ensure excellent customer experience, timely communication, and efficient processing of customer requests.
This is a fast-paced role ideal for someone who enjoys multitasking, problem-solving, and building strong customer relationships.
There is potential for long-term employment based on performance and business needs.
Key Responsibilities
Process customer orders and verify order accuracy within internal systems
Respond to customer inquiries via phone and email in a professional and timely manner
Assist with pricing requests, quote generation, return requests, and issue resolution
Conduct follow-up communication regarding quotes, orders, and customer activity
Generate and distribute reports as needed to support business operations
Partner with assigned sales and account teams to support territory growth and customer retention
Maintain accurate customer records, account details, and opportunity updates in company databases
Evaluate customer needs and recommend appropriate products, services, or solutions
Support quality initiatives and continuous improvement efforts within the department
Communicate company strengths and service capabilities to customers effectively
Assist with onboarding and training support for new team members when needed
Contribute to a collaborative, team-oriented work environment
Perform additional administrative and customer support duties as assigned
Qualifications
13 years of customer service, sales support, or administrative experience
Previous experience in a fast-paced office or customer-facing environment preferred
Strong written and verbal communication skills
Excellent organizational skills with strong attention to detail
Ability to prioritize tasks and manage multiple responsibilities simultaneously
Strong interpersonal and problem-solving abilities
Comfortable learning and utilizing multiple systems and databases
Prior technical support or inside sales experience is a plus
Education
Associate degree preferred, or equivalent combination of education and relevant experience
Additional Information
6-month contract assignment with opportunity for permanent hire
Collaborative team environment with growth potential
Training provided during onboarding period