Customer Call Center Rep, Concord

Customer Call Center Rep
Concord, NH, United States
$ ************* (US Dollar)
About the job Customer Call Center Rep
Customer Call Rep needs 1+ years experience
Customer Call Rep requires:
Monday to Friday 8am to 4:30pm
Call center
Clerical/customer service experience
Must pass preemployment, drug test
Communicate well with team
Grammar accuracy
Customer Call Rep duties:
Responds to telephone inquiries and complaints using standard scripts and procedures
Gathers information, researches/resolves inquiries and logs customer calls
Communicates appropriate options for resolution in a timely manner
Informs customers about services available and assesses customer needs
Prepares standard reports to track workload, response time and quality of input