Call Center Representative, New York

Job Description

Job Description:

Beloform is seeking a Call Center Representative to provide high-quality customer service and support through incoming and outgoing calls. This role is ideal for a detail-oriented individual with strong communication skills and a passion for helping others. You will serve as the first point of contact for our customers, handling inquiries, resolving concerns, and providing accurate information in a professional and courteous manner.

Responsibilities:

Answer inbound calls and respond to customer inquiries promptly and professionally

Make outbound calls to follow up on customer requests and provide support

Resolve customer concerns and complaints with empathy and efficiency

Document all interactions accurately in the system

Collaborate with team members and supervisors to improve service quality

Maintain up-to-date knowledge of company products, services, and procedures

Meet performance goals related to call handling, resolution time, and customer satisfaction