MSKCC- VOLUNTEER RESOURCE COORDINATOR, New York

What is the official job title that you are recruiting for? Volunteer Resources Coordinator

Hours/Shift/Days the temp is expected to work? Monday - Friday 9 AM - 5 PM

Expected length of this temp assignment? Any possibility of permanent placement? From April through the end of 2025. Possibility of permanent placement depending on performance and future department needs.

Location for this position? 1275 York Avenue - Office C-128

Interview process (virtual/onsite, number of rounds)

Round 1: Virtual with Volunteer Coordinator

Round 2: Virtual with Department Manager

Round 3: In-person with Department Manager & Department Consultant

Potential Virtual 4th round with Department Manager & Division VP

Virtual and Onsite with 3-4 rounds

Top 3-5 Skills/Experience you are looking to see on resume?

Minimum of 2 years of experience in volunteer coordination or program management.

Technological skills: experience with Human Resources onboarding technology such as iCIMS and Workday or the ability to quickly learn new technologies.

Ability to juggle multiple projects and various deadlines at once.

Excellent organizational and time management skills.

Strong interpersonal and communication skills as they will communicate with interested applicants, new volunteers, tenured volunteers, and MSK staff.

Job Summary: The Volunteer Coordinator is responsible for developing, coordinating, and evaluating the

in-service volunteer program by serving as the primary staff liaison to over 15 departments

throughout the institution. This role also includes planning and implementing key

administrative functions to ensure the success of the Volunteer Services Department.

Key Responsibilities:

1. Volunteer Onboarding & Selection (40%)

" Oversee the onboarding of new volunteers from start to finish (application review to

hire)

o Conduct virtual interviews for open volunteer assignments

o Monitor status of application in applicant tracking system

o Review reference check, volunteer agreement, facilitate and monitor

background check, drug screen (if applicable), and medical clearance.

o Determine placement outcomes and communicate next steps in the

onboarding process with applicants and staff.

o Facilitate MSK ID badge creation with Security (if applicable)

o Lead virtual orientation for new volunteers

o Provide first day instructions for all new volunteers

2. Volunteer Administration (40%)

" Manage volunteer assignment requisitions posted externally.

" Work with the Volunteer Services Manager to review and create new volunteer

assignments based on departmental requests.

" Serve as the liaison between volunteers and requesting departments.

" Facilitate short-term ad hoc volunteer assistance requests by gathering detailed

information from requesting departments and scheduling volunteer support as

needed.

" Oversee the compliance of volunteers, including Required Regulatory training

annually and upon hire, annual flu vaccination, annual Employee Health

Assessments, orientation/consent documentation upon hire, etc.

" Communicate with interested applicants by providing information on the volunteer

program, expectations, and onboarding requirements.

" Update orientation materials annually or as needed.

" Monitor openings in volunteer assignment schedules and fill in a timely manner.

3. Program Coordination (10%)

" Collaborate with the Manager to execute departmental programs and events.

" Assist in planning the Volunteer Recognition Ceremony, including:

o Generate invitation and event content.

o Collaborate with Graphics for posters, photography, etc.

o Order award pins and volunteer gifts.

o Monitor RSVPs.

4. Hospital Awareness (10%)

" Stay informed about Center-wide activities that may impact volunteer productivity,

such as:

o Construction projects.

o Departmental operational changes.

o Staffing updates.

" Read relevant Center publications and communicate pertinent updates.

" Monitor and convey policy changes (e.g., HIPAA requirements and masking policies)

affecting volunteer services.

Qualifications:

" Bachelor's degree in Human Services, Nonprofit Management, or related field

preferred.

" Minimum of 2 years of experience in volunteer coordination or program

management.

" Strong interpersonal and communication skills.

" Ability to assess volunteer skills and match them with departmental needs.

" Proficiency in Microsoft Office Suite and scheduling tools.

" Previous volunteer experience is a plus.

Skills & Competencies:

" Technological skills: experience with Human Resources onboarding technology

such as iCIMS and Workday or the ability to quickly learn new technologies.

" Excellent organizational and time management skills.

" Strong problem-solving abilities.

" High emotional intelligence and ability to work with diverse populations.

" Ability to juggle multiple projects and various deadlines at once.

" Flexibility and adaptability in a dynamic healthcare environment.

" Commitment to fostering a positive and supportive volunteer experience.

Work Conditions:

" Primarily on-site within the healthcare facility.

" Occasional evening or weekend hours may be required for special events