Assistant Sales Manager, New York

THE ROLE

We are seeking an enthusiastic and experienced Assistant Sales Manager to inspire and guide our sales team in a luxury jewelry retail environment. Reporting to the Sales Director, this role is centered on driving sales, elevating the client experience, and managing day-to-day store operations. The ideal candidate is a dynamic leader with a passion for fine jewelry, exceptional customer service skills, and a collaborative, team-oriented approach.

To excel in this role, the candidate must have in-depth knowledge of diamonds, fine jewelry, and custom designs, with the expertise to support and advise sales associates as needed. They should be a quick learner, capable of adapting to the fast-paced environment and acquiring new skills through exposure to daily operations and the mentorship of a talented team. A deep understanding of jewelry is essential to confidently guide the sales team and deliver an unparalleled client experience.

ESSENTIAL JOB RESPONSIBILITIES

Sales Leadership & Client Experience

Lead by example on the sales floor, actively participating in selling and contributing to the store's revenue.

Demonstrate expertise in diamonds, colored stones, repairs, and custom designs to deliver a seamless luxury experience.

Drive client engagement through personalized service, relationship building, and effective use of client outreach tools.

Support and motivate the sales team to meet and exceed goals by providing coaching, guidance, and resources.

Provide a luxury client experience that is welcoming and inclusive, ensuring every client—whether purchasing a small item or a significant piece—receives the same exceptional level of service and attention.

Operations Management

Oversee daily sales floor operations to ensure a smooth, sales-focused environment during selling hours.

Maintain open communication with all departments to align on company goals and enhance the client experience.

Ensure proper merchandising, cleanliness, and security measures on the sales floor.

Team Development & Coaching

Train and develop the sales team in relationship selling, product knowledge, and adherence to store procedures.

Conduct in the moment coaching with team members to review performance, set goals, and address challenges.

Provide constructive feedback and collaborate with the Store Director to develop action plans for team improvement.

Foster a collaborative team environment focused on achieving sales and delivering exceptional service.

Professionalism & Brand Representation

Exhibit professionalism in appearance, communication, and actions, aligning with the luxury brand image.

Uphold company values, policies, and procedures, maintaining a company-first mindset in all decision-making.

Participate in recruiting efforts to build a pipeline of talented sales associates.

Environment & Visual Standards

Ensure showcases are clean, organized, and merchandised to brand standards daily.

Monitor inventory and back stock trays to ensure readiness for client previews.

EXPERIENCE & EDUCATION

Experience:

Proven retail sales experience in fine jewelry.

5+ years of experience in a leadership role within fine jewelry retail, such as Team Leader, Assistant Manager or Supervisor.

Must have experience with diamonds, fine jewelry, and custom designs (i.g. bridal), with the effectively advise and support sales associates

Education:

High school diploma or GED required.

Preferred: Bachelor’s degree in fields such as Business Administration, Marketing, Retail Management, or Fashion Merchandising, or equivalent.

Preferred: Certifications such as Applied Jewelry Professional (AJP), Graduate Diamonds Diploma (GDD), or Graduate Gemologist (GG) from the Gemological Institute of America (GIA) or equivalent institutions.

Technical Skills:

Proficiency with client management systems and retail tools, including but not limited to Clientbook and POS systems.

WORKING CONDITIONS/ENVIRONMENT

Work Location: Onsite in New York, NY.

Workdays & Hours:

Tuesday – Friday: Core hours 10:00am – 7:00pm

Saturday: Core hours 10:00am – 6:00pm

The individual will be responsible for managing a closing shift. Hours subject to change to meet business needs.

COMPENSATION & BENEFITS

Compensation: Base salary of $100,000 - $110,000, commensurate with experience, plus performance-based bonuses.

Paid Vacation: Generous vacation policy to ensure time for relaxation and rejuvenation.

Health, Dental, & Vision Insurance: Comprehensive coverage to support your health and well-being.

Employee Discount: Access to exclusive discounts on jewelry.

Vacation Closures: Observance of major federal holidays, including Presidents Day, Martin Luther King Jr. Day, Memorial Day, Labor Day, and Juneteenth.

WHY JOIN?

This is an opportunity to be part of a renowned luxury jewelry retailer dedicated to creating memorable client experiences. As an Assistant Sales Manager, you will play a pivotal role in shaping the sales team and contributing to the company's success. We invite you to bring your expertise, leadership, and passion for fine jewelry to this dynamic role.

This role requires U.S. work authorization, as it is based in the United States. Please be advised that sponsorship for employment visas is not available through CAZA Collective or our clients.

The CAZA Collective is proud to represent leading organizations across various industries. We celebrate diversity and are committed to fostering an inclusive and equitable hiring process.