Sr. Manager, Software Engineering - Lead Platform, New York

Job Description

We’re looking for a dynamic and technically savvy Senior Manager to lead and elevate our engineering teams across our Lead Platform products. This is a unique opportunity for a people leader who excels in fast-moving, self-direct environments and is energized by building systems and processes where they don’t yet exist.

The Lead Platform products serve as the central hub for managing and processing incoming family inquiries. These services include lead capture, routing, and tracking functionalities, ensuring that each lead is efficiently directed to the appropriate internal team allowing for the best possible family experience.

Reporting to the Director of Software Engineering – Lead Platform, you’ll be both a strategic driver and tactical executor, rolling up your sleeves to build robust lead platform capabilities that enable our incredible senior living advisors to provide a world class experience for families.  

This role is ideal for someone who thrives in dynamic environments, brings ownership to evolving teams, and sees change as a chance to create something better.

Who you are:

You’re a builder at heart — someone who loves finding opportunity in complexity and unclear situations,  and has a track record of turning undefined processes into well-oiled systems. You know how to lead with influence, bring people along through change, and create a culture of accountability, quality, and continuous improvement.

You understand the future vision of your product area and direct the team in building iterative, scalable solutions for the present and future business opportunities. You will leverage your technology experience to direct your team in evaluating and selecting the latest technologies, architectural frameworks, and design patterns for implementation. Your role will involve providing visionary leadership and direction to a dedicated team of engineers focused on the mission of engaging families looking for senior living solutions. 

The ideal candidate is an outcome-oriented, technology-focused people leader with significant experience building and managing high performance teams and demonstrating a strong partnership with stakeholders, ensuring alignment between technological innovation and business goals. 

What you will do:

Encourage your team to experiment and innovate with new technologies, build proof of concept, and present the results to your peers and leadership across the Tech organization

Partner with other directors and tech leads across Tech to understand cross-team dependencies, validate feature proposals, and drive system improvements.

Provide the team with the coaching, confidence, and motivation to make decisions independently that lead to their personal and professional success.

Responsible for the team’s technical strategy and roadmap - driving towards business outcomes and tracking success metrics in close collaboration with other Engineering Managers, Product Partners, and stakeholders and aligning work to achieving those metrics.

Professionally develop engineers on your team by helping them build and execute personal development plans that map to our organization goals. Aggressively recruit and hire talented engineers.

Work closely with Product Partners and Stakeholders to ensure that the company objectives are met on time while simultaneously balancing necessary engineering requirements and influencing the overall technical direction and user experience of our website.

Influence culture and team norms—helping the Lead Platform organization mature its engineering and delivery practices with empathy, curiosity, and grit.