Customer Service Manager - State Farm Agent Team Member, Astoria

Customer Service Manager

As a Customer Service Manager with the Tom Shannon Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are a customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.Benefits include: 401(k) matching Bonus based on performance Opportunity for advancement Paid time off Compensation: $70,000.00 - $80,000.00 per year Responsibilities: Oversee the customer service team and daily operations. Develop and implement customer service policies and procedures. Handle escalated customer complaints and issues.Train and mentor customer service representatives. Qualifications: 5+ years of experience in customer service, with 2+ years in a managerial role. Leadership and organizational skills. Communication and problem-solving abilities. Personal Lines and or Property Casualty Licensed State of New York RequiredAbout Our Agency

We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, Health Insurance, and Renters Insurance. Our office is located in Astoria. Apply now and let us put you on the path to success.