Customer Service Representative, Mcallen

Assist plant material planners in maintaining accurate EDI releases and constant flow of finished goods from manufacturing facilities to meet OEM orders.
Job Responsibilities:
1. Expedite plants for any OEM shortages.
2. Maintain accurate releases for mfg facilities.
3. Track Supplier Delivery Performance.
4. Customer Service of internal and external customers
5. Maintain daily interaction with customer websites for EDI/ASN requirements and any other relevant data.
6. Handle entry of daily NB transactions (external & internal).
7. Interface with internal departments, manufacturing facilities and corporate offices.
8. Interface with customer supply chain, purchasing and other customer disciplines.
9. Process prototype & miscellaneous orders (follow OEM guidelines).
10. Prepare and maintain various reports as required.
11. Assist accounting in resolution of unpaid OEM invoices.
(BOLs, PODs and disputes).
12. Attend internal and/or customer meetings as required.
13. Handle document control (filing) and housekeeping (cleanliness & organization of work area).
14. Incorporate teamwork in overall work performance.
15. Other duties as assigned.
Management Systems Responsibilities: Verify compliance with work instructions according to ISO ****:****, IATF *****:****, ISO *****:****, ISO *****:**** requirements and procedures.
Contribute to the Environmental System Management being aware of the ISO *****:**** importance of requirements and its benefits, support compliance to environmental goals and objectives.
Participate and complete mandatory training required for the position.
Notify any situation that may represent a non-compliance to the quality, environmental or safety management systems requirements or any other condition that may have a potential or emergency impact.
Education: High School Diploma or GED - Desired: Bachelor degree
Language: Bilingual English & Spanish
Experience: 2 years degree or equivalent experience in general business/customer service
Schedule flexibility
Qualifications
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multitask, organize, and prioritize work