Retail Supervisor, Kingston

We are currently looking for a Full Time Retail Supervisor to join our team located at Megastar Travel Stop.

Summary: Manages the overall day to day operations of the Retail store at a facility level. Ensure inventory and profitability is operating at highest level of capacity.

Responsibilities: * Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency * Completes all training and development requirements and participates in continuing education opportunities* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types - Maintains a clean, organized work area and ensures a safe environment - Maintains and promotes professionalism - Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics- Adheres to Chickasaw Nation dress code standards * Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area * Develops and maintains documentation as appropriate - files, logs, records, reports, etc. * Maintains confidentiality, security, and integrity of data and information* Ensures employees and resources complete assigned training and development * Maintains knowledge of, follows, and enforces all rules, regulations, policies and guidelines for assigned area * Prepares weekly reports * Mentors, coaches, develops and assists in training in assigned area * Assigns, reviews, monitors and ensures performance of assigned staff for area of responsibility- Participates in candidate selection process - Assigns tasks and responsibilities of assigned staff - Reviews and documents work effectiveness of assigned staff - Coaches and corrects assigned staff through performance deficiencies - Observes and documents work behaviors of assigned staff - Ensures cooperative and respectful work relationship of assigned staff including interpersonal training and resolving internal issues* Ensures compliance with all laws, rules, regulations, policies, procedures and guidelines for assigned work area * May be required to act as Manager on Duty in the absence of the manager to ensure all operational standards are maintained * Manages and orders office inventory, equipment, uniforms and/or other operational supplies* Manages assigned budgets - preparation, forecasts, expense management, approvals, reporting, etc. * Plans staff to meet operational needs * Stocks inventory several times during shift by placing products on display shelf for customer availability * Participates in job candidate interviewing and selection process* Performs all other duties as assigned

Competencies: Essential: * Must be able to manage budgets * Able to follow instructions, both written and oral * Ensures compliance * Able to adhere to all scheduling and attendance requirements * Must be able to work quickly, efficiently and accurately * Honesty, truthfulness, reliability, accountability* Applies judgment to ensure monies are secure * Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines * Understand, utilize and apply cash handling knowledge * Knowledge of general office budgeting practices* Organizes work and assigned area logically and orderly * Filing skills * Works well within a team * Ability to train individuals or small groups on specific tasks or procedures and engage with different learning styles * Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management* Keeps written records * Prepares role specific reports

Skills: Essential: * Basic Computer skills * Printers and scanners * Operate various money counting or tabulating machines * Skilled in operating a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment)* Operate point-of-sale terminal

Experience:

Nonessential: * 1 year directly related supervisory experience * 2 years directly related experience

Education: Essential: * High School, GED or Equivalent

Nonessential: * Associates Degree in directly related field

Nonessential: * Retail Management or related field or two years of retail experience.

Credentials: Essential: * Pass gaming background check * Pass general background check * Standard Driver's License * Gaming license or permit as required by assigned position

Working Conditions: Essential: * Customer service * Retail store * Structured * Team-oriented * Computers, printers, phones * Point-of-sale equipment * Communications phone, computer * Communications written, verbal * Communication with groups * Intent to sell, increase sales, excellent service* Interacts with clinical, support, technical, professional or management staff in a variety of settings and situations * Pass pre-employment drug test * Sometimes bend, kneel, stoop, push, reach * Hand-eye coordination, reach and grasp * Manual dexterity * Operate normal office equipment * Sometimes lift and or carry up to 25 lbs* Light to non-strenuous work * Standing up to 75% of shift * Visual acuity for detail, distance, color, depth perception * Must be flexible with work schedule * May work holidays

Training *It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.

Mission, Vision&Core Values Mission: *To enhance the overall quality of life of the Chickasaw people. Vision: *To be a nation of successful and united people with a strong cultural identity. Core Values: *The Chickasaw People *Cultural Identity *Servant Leadership *Selflessness *Can Do Attitude *Perseverance*Stewardship *Trust and Respect *Loyalty *Honesty and Integrity *Teamwork