Customer Service Representative, Tennessee

Overview:
Looking to TRADE UP to a better opportunity? Mister Greenway is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team. The Customer Service Representative is paid hourly plus opportunity for spiffs and commissions.  

 

Why join our team:

 

We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work.

Uncapped Pay Potential

Medical, Prescription, Dental, Vision Insurance

Disability and Term Life Insurance

Matching 401(k)

On-going training & development and growth opportunities

Paid Holidays

Paid Time Off (PTO)

What you will do:

Manage incoming calls from customers

Schedule and manage customer estimates

Identify and assess customers’ needs to achieve full satisfaction of work provided

Manage customer and technician schedules

Renew and manage maintenance agreements

Build relationships with customers and provide top-level service and support

Maintain accurate and detailed records of customer needs, requests, and tasks performed

Appropriately handle and de-escalate customer complaints and concerns

Who you are:

1-5 years of call center or customer support experience preferred

Valid driver’s license with clean motor vehicle record

Experience with MS Office products preferred

Experience with Service Titan preferred

Who we are:

 

Mister Greenway Company is a dynamic and rapidly growing organization. We pride ourselves on delivering high-quality service while maintaining a strong commitment to customer satisfaction and innovation. As we continue to expand, we are looking for talented, dedicated individuals who are eager to contribute to our mission of excellence. While we are a relatively new name in the industry, we offer a supportive and collaborative work environment with ample opportunities for growth and career advancement

 

 

If this sounds like the perfect opportunity for you, don’t wait! Apply today!

 

We are an Equal Employment Opportunity Employer

 

Job Type: Full-time

 

Salary: $15-$18 per hour

 

Benefits:

Matching 401(k)

Health Insurance

Dental and Vision Insurance

Life and Disability Insurance

Paid Time Off

Ongoing Training and Development

Ability to commute/relocate:

LOCATION: Reliably commute or planning to relocate before starting work (Required)

Experience:

Call Center or Customer Support (1+ year required)

Work Location: In person