Client Services Representative, Tennessee

Our Client, a Financial company, is looking for a Client Services Representative for their Memphis, TN/Hybrid location.

 

Responsibilities:

Responsible for answering inbound calls from clients, while providing exceptional customer service

Resolve general inquiries such as username / password resets, address changes, phone number changes, etc.

Document call activity using Client proprietary system (they will be expected to document while on the phone with the customer)

Perform various duties as assigned by management

Responds to inquiries or complaints received through phone calls, correspondence and/or face-to-face contact with clients concerning the bank's products or services

Reviews and researches requests or problems obtaining necessary information from policies, procedures or practices

Coordinates problem resolution with appropriate departments I

nforms customers of standard procedures or resolution of problem

Follows up, either verbally or in writing, to ensure customer satisfaction

Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies   

 

Requirements:

2-3 years of recent customer service experience, ideally from a call center

Must have the ability to type and be on the phone at the same time

Ability to navigate through numerous systems at once

Experience using dual monitors Proficient user with Microsoft Word, Outlook, and basic Excel

Ability to type at least 40 WPM

Exceptional customer service skills; easy to understand

Excellent verbal and written communication skills

Ability to use proper grammar and spelling

Experience within the banking or financial services industry is preferred but not required

Minimum of a High School Diploma or equivalent  

 

Why Should You Apply?

Excellent growth and advancement opportunities

 

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.