Health Coach Medical Assistant, Arizona

Job Title: Health Coach Medical Assistant

Duration: 17 weeks(4 months)

Location: Mesa, Client 85206 (contractor may be asked to travel to other offices within the Client)

Shift Time: Monday Friday 8a-5p

Roles & Responsibilities:

Provide technical support to patients, assist them with the registration process, answer patient questions in person and over the phone, including outreach to patients.

Train local teams on the registration process and support transition of technology systems

Occasional travel to other office locations to support training events

Capture relevant information about the patient s health and healthcare experience while rooming patients, taking vitals, administering point-of-care testing, and performing standard age and condition-appropriate screening assessments

Assist with the coordination of post-visit care by scheduling appointments with specialists, coordinating referrals, and sharing information to the patient s internal and external care team

Collaborate with providers to monitor the health of a panel of patients and determine if they are up to date on preventive measures

Participate in the daily operations of a primary care practice, such as answering incoming phone calls, responding to emails, assisting with front desk inquiries, and ensuring the general upkeep of the clinical space

Assist in providing patient education on chronic disease management and coach patients using an action-planning model based on motivational interviewing techniques

Provide anticipatory preventive guidance to families with children by establishing healing relationships with members and families

Requirements:

Standard Health Coach requirement: At least 1 year of experience in a high touch customer service or patient facing role in a healthcare setting required.

Strong written and verbal communication skills.

Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams.

A proven track record of persisting through change, demonstrating a forward thinking perspective when under pressure, and consistently stepping up to take action on challenges.

Proficiency in computer technology such as typing, navigating the internet, working with new mobile smartphone applications, and using multiple software systems simultaneously.

Certification:

Graduated from an accredited postsecondary Medical Assistant program that is accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) OR completed relevant Medical Assistant training by any branch of the armed forces. OR possess a Medical Assistant certification issued by a certifying organization (American Association of Medical Assistants, American Medical Certification Association, American Medical Technologists, National Center for Competency Testing (NCCT), National Healthcareer Association)