Director Of Operations (Doo), Gilbert

Director Of Operations
At Smashburger, we don't just make burgerswe create crave-worthy moments that keep guests coming back for more.
We're driven by a shared commitment to excellence, working as one team and taking bold action to deliver unforgettable experiences.
Here, you'll be part of a group that works hard and genuinely careswhere passion and dedication matter just as much as skill.
At Smashburger, we live by our values:
Taste Obsessed Bring flavor into every shift
Premium Experience Lead Boldly.
Deliver Flawlessly
Stay Hungry Literally & Figuratively
One Team!
One Smash!
Smash Together
Do What's Right Act with honesty and consistency.
If this sounds like your kind of place, we'd love to have you on the team!
The Role
The Director of Operations leads multi-unit restaurant performance across assigned markets, driving sales, guest satisfaction, and team development.
This role partners closely with restaurant leadership to ensure consistent execution of brand standards and operational excellence.
What You'll Do
Oversee 610 restaurant locations (primarily corporate; some franchise exposure)
Lead, coach, and develop RGMs, RMs, and Supervisors to achieve sales, labor, and operational goals
Conduct regular in-market visits (46 days/week) to drive performance and accountability
Improve guest experience metrics (NPS, OSAT) and resolve guest concerns within 24 hours
Analyze financial performance (sales, labor, costs) and implement improvement plans
Review schedules, staffing, and inventory to optimize efficiency
Build talent pipelines through hiring, development, and succession planning
Ensure completion of training programs and adherence to company standards
Maintain compliance with food safety, operational, and regulatory requirements
Partner cross-functionally with HR, Recruiting, Training, and Marketing
Execute local store marketing initiatives to drive traffic and sales
What It Takes
5+ years of multi-unit restaurant leadership experience
Proven ability to drive sales, develop teams, and improve operations
Strong leadership, communication, and coaching skills
Solid financial and operational acumen
Highly organized, self-directed, and results-driven
Based in Arizona with ability to drive to the locations in the specified market
Valid driver's license; ****% travel within market
Availability for nights, weekends, and on-call support as needed
Ability to stand for extended periods and lift up to 50 lbs
Completion of company training program required
Why You'll Love It Here
High-Impact Role: Your leadership will shape the future of Smashburger and drive our success.
Culture of Growth: We believe in leveling upfor our guests, our team, and ourselves.
Work with Passionate People: Our team is all-in, committed to excellence, and ready to smash barriers together.
Competitive Compensation & Perks: Because we value top talent who bring their A-game every day.
Better Benefits: Build a better experience for you!
Quarterly Bonus
Get Paid $ to Refer your Friends*
RGMs, RMs, & SLs are entitled to one (1) free meal each shift they work *
Paid time off vacation and sick*
Medical, Dental and Vision Options*
401K match (21 and older)
Flexible schedules in a fun, family friendly, team environment
Employee Assistance Program
Fast track for career opportunities
Free uniform
*Eligibility based off of time in position and average hours worked
*Referred employees must be manager level and in good standing & Referee must be employed with Smashburger at time of payout.
Bonus is paid in two distributions
**All applicants and employees have an equal opportunity for employment and advancement within Smashburger.
Smashburger is dedicated to the principles of equal employment opportunity.
We prohibit unlawful discrimination against applicants, prospective applicants or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, genetic information, sexual orientation, gender identity, military or veteran status, or any other applicable status protected by state or local law.
This prohibition includes unlawful harassment based on any of these protected classes.
Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual's work performance or creating an intimidating, hostile, or offensive work environment.
We maintain a workplace free of racial slurs and bias.
This policy applies to all employees, including managers, supervisors, co-workers, and non-employees such as customers, clients, vendors, consultants, etc.
Any conduct in violation of these company policies is also a violation of the law.
Employees who engage in, ratify, or perpetuate discrimination, harassment or retaliation will be subject to disciplinary action, up to and including immediate discharge.