Customer Service Manager Homecare, Apache Junction

Customer Service Manager
All Ways Caring HomeCare is empowering an exceptional Customer Service Manager (CSM) to transform client experiences and elevate team performance through innovative leadership and compassionate care.
In this role, you will oversee service quality, employee performance, and customer satisfactionensuring our clients consistently receive the highest level of care.
We're looking for a visionary professional who turns challenges into opportunities, demonstrating agility, strategic thinking, and exceptional leadership in a dynamic, high-energy environment.
What you'll gain:
A supportive, collaborative, and positive company culture
Competitive compensation with daily pay options
Tuition reimbursement and partnerships with leading educational institutions
Generous referral bonus program
Comprehensive benefits package, including supplemental plans, EAP, and 401(k)
Ongoing career development and advancement opportunities
Job Responsibilities
Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.
Oversee quality care and overall client satisfaction
Supervise and provide guidance to the caregivers who provide direct care to the clients served
Manage employee scheduling, identify problem situations, and implement proactive solutions
Maintain strong and positive relationships with referral partners, payor sources, and clients
Ensure proper documentation and record-keeping
Conduct periodic home visits and safety checks
Qualifications
Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
Accountable, reliable, and ability to work independently with good judgement
Valid driver's license and auto insurance
Effective verbal and written communication
Excellent customer service skills
All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home all while maximizing their dignity, privacy, and independence.
Salary Range: USD $***** - $***** / Hour