Customer Service Manager HomeCare, Apache Junction

Customer Service Manager

All Ways Caring HomeCare is empowering an exceptional Customer Service Manager (CSM) to transform client experiences and elevate team performance through innovative leadership and compassionate care. In this role, you will oversee service quality, employee performance, and customer satisfactionensuring our clients consistently receive the highest level of care.We're looking for a visionary professional who turns challenges into opportunities, demonstrating agility, strategic thinking, and exceptional leadership in a dynamic, high-energy environment. What you'll gain: A supportive, collaborative, and positive company culture Competitive compensation with daily pay optionsTuition reimbursement and partnerships with leading educational institutions Generous referral bonus program Comprehensive benefits package, including supplemental plans, EAP, and 401(k) Ongoing career development and advancement opportunities Job Responsibilities

Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes. Oversee quality care and overall client satisfaction Supervise and provide guidance to the caregivers who provide direct care to the clients served Manage employee scheduling, identify problem situations, and implement proactive solutionsMaintain strong and positive relationships with referral partners, payor sources, and clients Ensure proper documentation and record-keeping Conduct periodic home visits and safety checks Qualifications

Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements) Accountable, reliable, and ability to work independently with good judgement Valid driver's license and auto insurance Effective verbal and written communicationExcellent customer service skills All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home all while maximizing their dignity, privacy, and independence. Salary Range: USD $18.00 - $20.00 / Hour