Office Manager, Mesquite

Job Description Job Description ABOUT THE ROLE
The retail office manager is responsible for completing all business processes and operations in the Retail Sales Center.
ESSENTIAL DUTIES & RESPONSIBILITIES (All or some of these duties will be performed)
Accounts payable and receivable
Follows SOP policy when processing invoices
Receives, codes, and/or processes invoices
Responsible for contacting vendors with billing discrepancies
Processes daily deposits and customer refunds as directed by the general manager
Customer service
Answers phone and greets customers as needed
Full autonomy to arrange, modify service via factories or vendors for the sole purpose of customer satisfaction and contract completion at the direction of the general manager
Assists with customer disputes and resolutions.
Escalate issues to upper management as needed
Research information when needed to reply to a customer on service-related items
Customer file maintenance
Maintains and transmits copies of files to corporate per the SOP guidelines
Ensure filing practice follows State Compliance standards
Skills:
Excellent analytical and problem solving skills
Excellent written and verbal communications skills
Self-starter with a strong work ethic
Ability to work in a complex deadline-oriented environment
Basic Microsoft Word and Excel skills.
General knowledge of property and casualty insurance coverage.
Solid understanding of accounts payable and receivables.
Excellent organizational skills, ability to multi-task.
Strong customer service skills a must!
Requirements:
High School Diploma
2 year Degree preferred
Cavco Industries is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification.
They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.