Quality Engineer, Puerto Rico

• Ensure raw materials and finished products meet quality standards, improving processes, production output, and customer satisfaction.
• Lead customer complaint management end to end, including containment, root cause analysis (A3/8D), corrective/preventive actions, escalation, and closure in CCMS.
• Act as the customer-facing quality representative in critical situations, ensuring clear, timely, and accurate communication.
• Drive continuous improvement by analyzing quality KPIs, SPC data, complaint trends, and leading A3 projects to reduce defects and processing time.
• Support and participate in customer, external, and internal audits, while ensuring compliance with Henkel quality policies, standards, and management systems.
• Provide plant-wide quality assurance support, including blocking suspect material, stopping production when standards are violated, and supporting Management of Change.
• Coordinate cross‑functionally, lead or delegate activities, secure resources, and ensure safety, documentation accuracy, and stakeholder alignment.

• Bachelor’s degree in engineering. 
• 2 years of quality experience in a manufacturing environment- preferred.  
• Knowledge of Problem-Solving Tools (A3 and 8D) is required.
• Knowledge of ISO/ IATF 16949 and ISO 9001 systems and standards is required.
• Bilingual (English and Spanish, written and oral).
• Strong Microsoft Office skills and proficient with SAP.
• Self‑motivated, detail‑oriented professional with strong analytical and problem‑solving capabilities to meet quality and project objectives.
• Effective communicator and team leader able to guide cross‑functional teams in a fast‑paced manufacturing environment to address customer and quality requirements.
• Hands‑on and collaborative, spending time on the shop floor to build knowledge and develop practical solutions with production teams.

• Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1 
• Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, and vacation buy / sell program 
• Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement 
• Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships 
• Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement

The salary for this role is $50,000.00 - $70,000.00. This is the range that we in good faith anticipate relying on when setting wages for this position.  We may ultimately pay more or less than the posted range and this range. This salary range may also be modified in the future.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

JOB ID: 26094689

Job Locations: United States, PR, Sabana Grande, PR

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