Call Center Representative, Puerto Rico

Location: San Juan, PR (Hybrid modality: on-site and remote) Schedule: Full-Time Working remotely on Saturdays One weekday off Possible schedules: 8:00am – 5:00pm or 8:30am – 5:30pm Salary: $28,000 – $30,000 annually + fringe benefits Position Description: We are seeking a Customer Service Representative with experience in call handling and customer support to provide high-quality assistance to our clients. This position requires direct interaction with customers in both English and Spanish, as well as efficient use of computerized systems. Responsibilities: Answer incoming calls and provide timely customer assistance. Provide clear and accurate information regarding insurance products and services. Manage and update customer information efficiently within internal systems. Handle inquiries and resolve issues with professionalism and empathy. Collaborate with the team to ensure high service standards.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Previous customer service experience, preferably in the banking or automotive industry. Advanced knowledge of computerized systems and customer management tools. Availability to work remotely on Saturdays and fulfill a full-time schedule. Ability to work on-site during the remaining workdays. Intermediate to advanced English preferred (ability to handle calls in English). Strong communication skills and customer-oriented mindset.