CC GUEST SERVICES LEAD - X, Miami, FL

The Guest Services Lead is responsible for Guest Services (including Ask Me Team) and Guest Tram experience on the Destination. This position is accountable for the welcome and farewell experience, Team Member conduct and performance, cleanliness and maintenance of workspaces and equipment, and delivery of Company standards. The Lead actively listens to Guest inquires and extends assistance to resolve issues. This role possesses a strong Guest engagement personality with good social and communication skills. This position leads by example and requires exemplary organization, customer service focus, effective decision-making abilities, excellent Guest and Team Member engagement, training, knowledge of the product and service standards.
All duties and responsibilities are to be performed following Royal Caribbean International’s Brand Standards, the Royal Way philosophy, Company policies, and SOPs, Public Health, Safety, Security, and Environmental Guidelines.
This Job Description in no way states or implies that these are the only duties to be performed by the Destination Team Member occupying this position. All Team Members may be required to perform any other job-related duties assigned by their Supervisor or Management. The nature of this job requires daily interactions with internal and external stakeholders