Customer Care/Call Center, Wisconsin

Customer Care/Call Center

Milwaukee, WI

3 Months contract to hire

Pay Rate: $16/Hr W2

HOURS Five days a week Monday - Friday. Eight (8) hour shifts between the hours of 7:55 AM – 5:00 PM.

Overtime may be required.

PURPOSE OF POSITION:

The Customer Service Representative will research child support payment questions received via telephone from customers and clients and provide appropriate and accurate information.

Candidates must be available for the first 3 weeks of training without any prescheduled days off and must have reliable transportation.

RESPONSIBILITIES:

Responds to telephone inquiries and complaints using standard scripts and procedures

Answers questions regarding child support payments posting, payments disbursement, and account histories.

Defines or resolves inquiries received either through written or telephone correspondence.

Gathers information, researches/resolves inquiries and logs customer calls

Communicates appropriate options for resolution in a timely manner

Informs customers about services available and assesses customer needs

Maintains updated records and logs.

All other duties as assigned

REQUIREMENTS:

High School diploma or GED

A minimum of 1 year in telephone customer service or related experience

Excellent communication skills

Knowledge of the use of PCs and related software

Experience in data entry (alpha and numeric) or with a 10-key calculator with minimal error ratio.

PHYSICAL REQUIREMENTS:

Position requires sitting for long periods of time and considerable handling of paperwork, telephones, as well as keyboarding requiring repetitive motions with fingers.